Furniture Outlet & More — Local services in Cleveland

In August of 2024, I purchased a bedroom set from a catalog. I was told some items were on backorder. I also made a deal for a mattress contingent upon feeling it first for comfort. The mattress was never offered for trial, but delivered to my house. Another deal was made to trade the uncomfortable mattress for 2 nightstands. That was in August. After several conversations and over 3 months no furniture was delivered and they refused a refund for the missing items leaving no choice but legal action. For everyones benefit that has experienced this it is a legal violation: Failure to Deliver/Substitutions

Under the Consumer Sales Practices Act, a seller may not advertise prompt delivery of goods or services unless the seller actually takes reasonable steps to ensure prompt delivery (Ohio Administrative Code 109:4-3-09).

Failure to Deliver

It is deceptive for a seller to accept money from a consumer and allow eight weeks to pass without:

Delivering the goods or services;

Providing a full refund;

Telling the consumer about the delay and offering to send a refund within two weeks, if the consumer requests it; or

Substituting similar goods or services of equal or greater value, if the consumer agrees

To be clear, some furniture was delivered but there was an agreement that the mattress would be exchanged for a nightstand for a total of two. Although both were on backorder, no company can sell you an item they...

After dealing with bad customer service. And being frustrated about searching for another fireplace bed. I finally found another store with GREAT consumer service. My salesperson was Ray. Ray helped me find the bed, mattress and couch I’ve been searching for which is the fireplace bed and my sectional… They have great deals. So stop what you are doing and go shoppppppp NOW!!!!! Reasonable prices and great service!!! You can’t put a price on that… I will be update you guys with pictures once...

💯 the place you want to be if you are in the market for new furniture for your place! The customer service and experience is top notch, not only professional and polite but also very knowledgeable about all the products available. I was highly impressed by the quality and name brands of the furniture available for such great prices! We were able to find exactly what we wanted, the ordering process was extremely easy and they deliver as well! Highly...