China Dragon — Restaurant in Cleveland

If I could give zero stars I would. I originally had a wonderful experience with this restaurant located on Buckeye Road 44104 Cleveland Ohio, but last night when I went to place an order, my credit card was charged twice, 1st transaction cleared, second was declined after employee asked for my card info again. I used a pre pay cash app card. She told me my card was declined and that my order would not be delivered. I thought maybe there was a problem on my end so I checked my transaction history and it clearly showed me being charged the full amount for my order as well as a second transaction that was declined for the same amount. I called back and tried to clarify things and make sure I was getting my food, they then told me through multiple employees and 2 managers that I would not be receiving my food or a refund. They said I needed to take it up with my card company. I tried to explain to them that I could screenshot them that I was charged or show the driver apon delivery of my order and they continued to claim that my card was declined and they had no record of a sale. I called back again today and once again got the run around and the manager took my number and said I'll call you back. That was 6 hours ago. Mind you I placed the order at 7:15 last night and it's now the next day at 8:30 pm and I am still waiting for some type of resolution. The customer service to try and resolve this matter was horrible and still is. I'm out almost 35$ currently. And to them it may be funny to rip people off occasionally and think they can get away with it, but to those who have to go out and earn it, and have kids and families to support, it's not funny at all. Buyers be ware. If you do order from them use cash. The food was great the first few times I used them however the customer service this time around was horrible and I was charged and received no food !!!...

I always eat here on Buckeye rd if I eat Chinese, The portions have become smaller I get it inflation, food quality mostly good however today when I ordered I found myself haggling over sauce that usually comes with the same thing I always order, on hold for 15 minutes for them to tell me there is an extra charge for duck sauce and hot mustard like come on these items go with the meal. Understood if I want extra. Gonna have to find a place that can afford to supply condiments.smh got the food and was shocked they have made portions even smaller shrimp eggroll for 1 order is 2 I only got 1 with 1 shrimp in it and it was small like a spring roll food was just ok not worth $30 I bout 2 dinners they came in lunch...

I never make reviews but I had to for this one.I had picked up food from this location and brought it with me to take to work. It went straight into the fridge unopened .fast forward to lunch, I was about to take a bite when I noticed something on the chicken and it ended up being a bug. I immediately called thee restaurant and the lady but me on hold to speak to another lady which told her to take my number down and they’d contact me back. I never heard back from them. Called up there again and was told someone would contact me. I understand things happen but customer service was the worst. They didn’t want to acknowledge they had bugs in their food. I...