Select Specialty Hospital - Cleveland Fairhill — Local services in Cleveland

I gave this rating because there were a few staff members who provided OUTSTANDING care to my loved one. Nurses Vanessa, Jackie,Surina,Nicole,Jim.STNAs Ashley G.,Fonda,Shay,Joy& LaWanna(sorry if misspelled).Physical / Speech Therapists Doug & Joan. Respiratory Therapist Peter, Mary Jo,Samantha,Sue. Housekeeper Pat & Tonya. Special thank you to Charge Nurse Daureatha ,Dr. Gulati & Dr. Apte. They were very kind, patient & understanding towards my loved one & also to the family. They made the stay tolerable. On the flip side, there were moments of distress both for the patient & our family. The call light system here sucks.JACHO regulations here suck too making the nurse's & aide's jobs harder. Can't keep supplies in the room, my sister's personal belongings in her closet were thrown out by an over zealous egotistical nurse, lots of micromanaging. I hated to have to keep asking the nurse for lab/ test results. When I came to visit, the nurses were hardly ever around to give report. Only saw them when passing meds. Very few introduce themselves to you. They assume you see their name on the board when you enter the room & magically know them when they appear. They don't even ask if you're family or not or if they can assist you in any way while you're here.Repiratory doctors were useless. Gave the same sorry reports daily. The head of respiratory hardly came in to see my sister & when he did ,he acted like he didn't want to touch her. He acted very stuck-up & arrogant. He barely spoke to the family but I suppose he charged for every time he laid his eyes on her & did NOTHING. The nurse practitioner disregarded family requests & ordered/dc'd meds, procedures as she saw fit.She did things that were not in my sister's best interest. People who usually talk fast ain't s#@$ , & she talked & dished it out too. One nurse in particular went above & beyond the call of duty(so called SUPER NURSE with a God complex). She refused to do a procedure, went above the dr's orders & just pissed my whole family off with her"I've been a nurse for many years"story reinterated 3 times. She made my sister cry, never said she was sorry, just didn't give a damn. Very cold hearted & un empathetic. I hope she never ends up on the flip side of the hospital bed. If she does, hope she gets a nurse 10x as arrogant & condescending as herself. Also, that signing in & out is bs. Who looks at it? Waste of paper & time. If there was a fire, that sign in sheet is the last thing on their mind. Focus more on teaching your Drs, nurse's & nurse practitioners to get personalities & listen to family members because we know our loved ones better than you do so a little more patience,understanding & communication would be greatly appreciated. Lastly, PLEASE,PLEASE, put up a bigger, more distinct sign showing directions to this place. Keep going up the wrong driveway, or end up at Benjamin Rose bldg because you don't have arrows pointing to this hospital around back!!! So, if you or your loved one have the misfortune of being hospitalized, I wish you good luck. My experience doesn't encompass the entire hospital staff so do your research before coming to see if this...

WOW!! POSITIVE UPDATE: 8/21, 6:00pm

Denise was wonderful, true to her word she took the matter into her own hand and personally visited my mom and even brought along some supplies we needed.

Thank you Denise . And thank you Bob for getting her involved.

I will continue to update on the progress.

POSITIVE UPDATE: 8/21/20 1:50pm

I just got a call from Denise, the Chief Nursing Officer, a wonderful person. She promised that issues will be addressed ASAP.

Will report on progress.

8/21/20, NEGATIVE UPDATE:

So far the CEO has NOT reached out to me as promised. patient is still not being cared for and in danger, we are very concerned about regression.

This is intolerable! ————

POSITIVE UPDATE: I’ve reached out to Bob Breighner the Chief compliance officer, he called me back and told me he’s deferring this to the CEO of the company, who will call me.

Waiting, Hope to be able to report that the issues have been taken care of.

——-

Here’s the story.

My mom is currently there with horrible ‘wounds’ and respiratory issues and they’re extremely nice and caring, but at the same time extremely mismanaged(i wouldn’t accuse them of intentional neglect as of yet)

Following are the major issues

not on top of the care. When patient requires ‘turning’ or repositioning for her terrible ‘wounds’ nurse says she’s getting someone to help but NEVER returns If patient isn’t ready exactly when the nurse wants to give her the meds (5:30am, patient unable to sit up at Will...) patients asks nurse to return later. Nurse writes on chart: PATIENT REFUSED. And never returns to give meds. (Vitally important meds) putting patient’s life at risk. Patient asked that they return to wash her up. Nurse puts in: PATIENT REFUSED. and never returns. When patient inquires she’s told really nicely: in finding someone to help me... but you guessed it: she never returns leaving patient vulnerable patient with open wounds in a very dangerous position. They say they are following protocol from Cleveland clinic. But that’s not the case at all, They don’t know how to operate special bed patient need for wounds. Patient is in pain all day, but a no matter how much we beg a technician is not called.

We are trying to...

My father was brought to Specialy Select Hospital Fairhill in mid September from MetroHealth having been in TICU for 11 days.

He came here in critical condition but needing extended care because he aspirated during surgery. It's been a long 38 days, and there will be many more very long days. And I have been my fathers voice every day here at this hospital. My father grows stronger every day. In the beginning he had 10% life expectancy. Now he has a fighting chance all because of the care that this Hospital details to each patient.

This LTAC Hospital has the best of the best Doctors and Nurses, a shout out goes to Dr Soma, Dr King, Dr KamKan, Nurses like Kristin (blonde w ponytail) whom is meticulous in every detail, Katie, Pam with her firey red hair and a personality to match, and then there is THE MOST awesome CNA, her name is Latoya (Toya) whom is the Florence Nightingale of the ward. She and Kristin have become my favorite and also my father's favorite.

And an extended appreciation needs to be given to the dialysis queens Ashley and Cory, sitting with my father during his treatments, your patience is impeccable.

This team has managed the Healthcare of my father for weeks, and I know it's still a long road, but the road could gave been much shorter and he is a survivor because of their care and attention to every detail.

I do want to say, that before my father having arrived at this facility, I did read the reviews of other people. And I was very concerned. But there are not many LTAC facilities. Those reviews were dishartening. I am here to day that they are misleading and my father has and continues to recieve THE BEST of round...