Broward College - North Campus — Local services in Coconut Creek

PART 1: I am so upset at the moment. So far I have greatly enjoyed my classes and teachers, however, this place is by no means run in any functional or efficient manner. I have numerous issues at the moment and no one is willing to help me. I am sent here and there, and nothing gets done whenever I try to move forward. One of my issues is AP scores. Back in July I sent over my AP scores to BC North Campus where I am attending. I paid good money to get those scores in, and College Board notified me that they were sent. I went to someone in student services to check my schedule and see that I was taking the right courses for the Fall Semester. I was concerned because I wanted to be 100% sure I would not have to take any classes that I took in high school again at BC if I passed the exam, because that would be a waste of time and money. I met with someone in student services who was very kind, and she said she would make sure my scores got to the right person since she saw I had sent my AP scores in. She told me to check back by November to see if my scores had successfully gone through the system. Here I am November, and four months after sending my scores, they still have not looked at them. I asked the same woman I saw, and she said she could only find one score. One score? I took multiple AP classes in high school and I worked very hard. I passed four exams and expect to have those classes counted! She then told me I would have to meet with someone in advising. I go to advising, and there is a two hour wait for walk ins. I decided to go make an appointment online (because apparently that is the only way you can make an appointment!), and I am receiving numerous error messages. Seriously? This is ridiculous. My main gripe here is that I need to sign up for Spring classes and cannot sign up for the ones I need because I supposedly do not have the prerequisite class required. This is messed up because this is their fault. I did everything I could as a student and followed all their instructions and four months later NOTHING. Unacceptable. Now I have to wait last minute to sign up for the classes I need. I am extremely anxious because I am an English major who has not taken any English classes here and I need to. I took the AP English and Lit exams in high school and passed them, so I need to sign up for the other classes, but can't since this school won't bother to look at the scores that I PAID to send them to. The people I speak to are nice but are far from helpful, and when they do seem to help, I am always misinformed by them. And guess what else? I am probably going to be stuck loosing my financial aide. Last summer I signed up for FAFSA. Admittedly it was late, but I did not realize that I was eligible until then, and realized I could use that money to pay for my books. I signed up and was given Pel Grant for the Fall semester, and noted that it would be used here at BC. Before school started, I made an appointment at the financial aide office, and was told that I was in ship shape for the school year and that the financial aide had gone through and was ready to be used. I purchased my textbooks with that financial aide, and I thought I was all set to go since I was told so. Apparently not! By the last week of September I was sent an email about how there were issues with my financial aide. I called up and was told that my aide would be taken away if I did not turn in certain paperwork. My issue here is that I was told BY AN EMPLOYEE AT THIS INSTITUTION that I was ensured that I would receive this aide and that EVERYTHING WAS FILLED OUT FINE. I called & was told that I must go to the IRS website. That was a whole different ball park, and I could not get the documents needed because of an issue with a phone number. They were supposed to send us something in the mail, and we never got anything. Now I have to spend hours that I DO NOT HAVE on the phone with the IRS. This is ridiculous and again unacceptable and unprofessional. At least tell me sooner, because I do not think I will be receiving any aide...

This school deserves ZERO STARS! I have had enough of this institution. I posted a review on here and they responded with information to contact them. I emailed them and haven't received a response! The best part is, I emailed a university (FSU) to ask about a scholarship, and received a response first thing the following morning. The fact that I received assistance sooner at an institution that I don't even attend in comparison to the one I am currently attending is appalling to say the least. Additionally, I am receiving bills from Broward College on things that I DO NOT OWE, and all they tell me is "it's not from us, it's from a third party". It makes no sense. In order to "help" me, I was given a phone number to call, and guess what? The line was dead! Is this a joke? Broward College, if you're reading this, do you think my time is a joke? I am on the President's List at the school and have maintained my required attendance and no one here is willing to help. I go to school full time Monday-Thursday and work all day on Friday, Saturday and Sunday. I have no time to be wasting here. No one knows nothing and I'm constantly being misinformed. I just called North campus to speak with the Dean and was transferred to the office at Central. Really? The Central people made me feel like an idiot for calling their campus, BUT I WAS TRANSFERRED. This is a problem with miscommunication on BC's part - not mine! Then, they told me that either way, the Dean couldn't help me with my problems, and told me to go to financial aid. Listen. I. Have. Been. There. Four. Times. In. Less. Than. A. Month. I can't keep wasting my time for the mistakes that BC makes! This is unbelievable. And guess what? I can't get the classes I need. I've been dealing with these issues for months with no help. They are very "nice" people who will tell you something different everytime. They are not properly training their employees, because misinformation is spread everywhere CONSTANTLY. I wait in line for an hour and a half and I'm told "oh no, you must go there instead!". Unbelievable. Broward College, do your jobs and be empathetic, accurate, and helpful! Moral of the story? Stay away from this college, there's a high drop out rate and a low graduation rate for a reason! P.S - @BC North campus: if you really want to help, don't reply "contact your Dean", because like I said, the Dean probably won't be dealing with those issues, just "academic", which is balogne since this is first and foremost an academic issue because I can't get my education due to your failing institution. I've been running around for months and have wasted far too much of my precious time trying to resolve issues that remain unresolved - at least provide us with the direct email of the Dean, especially considering people have to pay to go here! I'm usually not the one to get hot headed, but my goodness, I am worn out. No student nor tax payer should have to endure...

Pretty much my only foul experience with this place is enough to give it a one star rating. the culprit is one of the ladies at the financial aid office. She is a young woman that deals with health science services. I went to see her, as instructed by Admissions in mid to late April of 2015. When it was my turn she told me to come around to her door and see her ( after a long wait). I obliged. I sat in front of her desk and she just seemed like she was in a bad mood. She questioned every part of my being there in a very demeaning way. It was basically a type of job interview without the benefit of possibly getting a job. I left. The second time that I visited that Office I was instructed to see her again. This time was much worse. The ladies at the front counter were pleasant enough. My misfortune was that they directed me to the same lady I just mentioned. Once again I walked through the door towards her desk and I sat down. As I sat down I said good afternoon. No reply. Without being asked what I was there for, I started to express what I was hoping for with this visit to financial aid. I was responded to with an upturned index finger telling me to wait, and be quiet (non verbally of course). When this person was done with whatever was more important on her computer screen, she looked at me. She did not ask if she could help me, she only looked at me condescendingly. This person who is a possible light skinned Hispanic female approximately 25 to 30 years old really needs social skills and should not be allowed to work in customer service. Because you know what? That's what financial aid is, it is customer service for those who need it. This woman acts like it is her money that she is giving to people. it is not her money. It does not come out of her paycheck, or her bank account. She is nasty and rude. The first time I went to her, when she acted rudely towards me, and the other two people that were in front of me in line, I figured that she was just having a bad day. You have to give people the benefit of the doubt. But after going to her today I realize that she is naturally nasty. She treats people like she is a queen sitting behind her desk and we are all just coming to beg for money. I really wish she would get help for her negative personal issues. And, I would even go as far as to say that if Broward college formerly known as Broward Community College, would like to up there student ratings then they should get rid of...