Cost Plus Furniture and Appliance — Local services in Cody

We bought a freezer and on the day we went to pick it up, the backside damage was not disclosed to us until it was placed on the forklift. If we weren’t in a hurry for a new freezer, we would not have brought this one home. The manager blamed the damage on shipping, advised it would not be covered under the store policy and probably not under the manufacturers warranty, as it was to the back of the freezer. He did offer us a complete refund, but we were in a time crunch needing a freezer. The manager, who by his own admission knew of the damage prior to selling it to us and failed to disclose it at the time of sale, was upset by my complaint of the damage and walked away, closing the door behind him before I could even get a copy of the purchase paperwork or receipt. As a former manager of a large appliance department, this level of customer service would not to be acceptable. “Buyer Beware” should not be necessary for buying a brand-new appliance, but with Cost Plus, it is a recommended approach and practice. Cost Plus will not be getting our business...

I have recently visited this store a couple of times. The first time was after a very disappointing visit to a similar store in town. The gentleman working was friendly, kind and helpful. I didn't feel as if I was making his day harder by being there (which I did in the other store). We eventually purchased a washer and dryer from here and were thrilled with a much lower price than in comparison to other shops. Plus, it came with a 1 year full warranty for free. Upon getting the washer home it leaked. We called the store in the morning and they had us bring it back and exchange it for another. There was no hassle and they were extremely helpful. That washer is now running like a dream and I couldn't be more happy with this purchase. Cost Plus, Cody, has a wide selection of furniture and appliances. I cannot recommend enough stopping in to see what they...

My friend does not have an account that accesses the reviews but this is her review.

If you are thinking of buying anything there, make sure you read the fine print as they will not tell you about important things you should know. They will not help you in any way when you’re having a problem with your appliance. They are the most unhelpful people I’ve ever worked with. The saying “the customer is always right” doesn’t apply here. It’s about them and the bottom line money. Never would I recommend this place to any person. Save your money and go elsewhere. Go somewhere that values the...