Friends & Co Fabric Store — Local services in Cody

On a road trip, looking for fabric for a whole cloth quilt project, shopped in Twin Falls ID and every fabric store that was open between there and Cody, finally found what I needed here. Such an incredible selection! No overbearing salespeople, but friendly and helpful service, directing me to the nearby yarn store for the embroidery floss I needed. Definitely focused on quilting, I didn’t see any knit fabrics, but there was loads (several rooms full!) of high quality cotton, flannel, and minky. They also had paper patterns from all my favorite indie designers, babylock sewing machines, and feet and accessories for all kinds of machines. I wish I could come here...

Here's the deal. I was a long time customer and have spent more than my fair share...5 high end machines and furniture. Let's just say a LOT of money! I won't shop here anymore. The owner lectures customers about shopping local but when you go there...boxes from Amazon and chewy are all over the place! So she doesn't shop local...not only that...she talks about having her house built by contractors she brought in from out of state and materials! Then complained when local ones don't come in and fix what her out of state contractor messed up. Seriously! She needs a reality check! Stop treating locals like something you stepped in! We are your bread and...

I’ve never waited so long for a fabric package! Ordered online on a Thursday and it wasn’t mailed out until the next Wednesday afternoon. I called a couple of times to check on the order and was given conflicting info ; i.e. it was mailed out this morning, it’s GOING to be mailed out this afternoon. And finally, “ I’ll have to call you back. I’m with a customer right now”. I’m pretty sure I’m a customer that’s been waiting in a virtual line! Then when I finally did get a call back, it was just to say it had been mailed out. No details. Not very friendly. I felt as if I was some kind of burden. Will not order from quilt shop again. Etsy is way more reliable and...