Hope Ace Hardware — Local services in Colchester

Ace Hardware in Colchester, CT is top notch. We moved to the area a little over a year ago and first began shopping there, originally due to the proximity, but continue to go because of the outstanding customer service. All the associates, both junior and senior, are wonderful! It is a little like stepping back in time and experiencing what great customer service used to more commonly be. The associates have always been genuinely interested and invested in helping us. They give wonderful advice and if they don't know the answer, they pull in another associate for wisdom. It's especially impressive the work ethic we have witnessed from the junior associates. We have gotten the impression that the senior associates have either mentored them wonderfully and/or they are just incredibly self motivated. Regardless, it's refreshing to witness and experience. It's also impressive how well the any of the associates remember us and ask us how we are doing AND they remember if you've served in the military. Ace Hardware in Colchester, CT is a hidden gem in our opinion. Again, it gives such nostalgic vibes of yesteryear when your neighbors were your family. We truly hope the associates at the Ace in Colchester know that these acts of kindness with their customer service, although may seem small, always have a positive impact on our day. It also gives us hope that their are still business', like Ace, where we can shop and the associates still do the right thing, take pride in what they do and appreciate their customers without fail. They all really deserve...

I have visited this store four times since I moved here a month and a half ago. They have had what I needed only one of those times. The first time I needed replacement screws for a Hoover rug shampooer. They couldn't determine what size I needed. But, I couldn't find the info on the web myself; if I had not had three failures out of four visits, I would not be writing a bad review. The next thing I needed was socket covers for a chandelier; standard 2" covers with a 7/8" diameter. They said we'd have to go to a specialty lighting store. Home Depot had them. The other thing I needed was a replacement nut for to go on a bolt on my grill. They didn't have it. We had to go to Home Depot again. This would have been a one star review, but the staff there is attentive, which earned...

Awesome people, after being turned away at the Norwich location while trying to get my car FOB/ programmed and key cut, I took a chance and went over to the Hope location in Colchester, although the staff could not help me on the first visit they gave me information to contact Josh who would be in the following day to schedule a visit. Josh squeezed me in during my lunch break and got the job done with the assistance of his apprentice. $25 bucks and I now have a working key/FOB instead of the $400 the dealership would have charged. Kudos to the staff of young people who were all very...