NKTelco, Inc. — Local services in Coldwater

If I could give zero stars...This is the most horrible service experience I have ever had. We have the unfortunate luck to not have any other wireless option where we live. And we are seriously considering paying the $5000 Spectrum said it would cost to run cable to our house. Every time our wifi quits working, I loathe having to call them. It is ALWAYS a hassle. It takes 3-4 calls to get someone to even acknowledge you're having an issue. And if you want someone to come out? Good luck. Twice in two days I moved my schedule around just to have no one call or show up. When I finally reached someone to tell them that, there was no apology whatsoever. Just, "Yeah, they were busy." Yeah? So am I. A simple phone call to say, "Not gonna make it today, " goes a long way. When we finally got a tech here after three weeks of emailing screen shots of our speed times to prove we had little to no service, we were told our router was bad. This is the router they told us to buy a year ago, mind you. So tech apologized to my husband and installed a new router. Works great now. I was assured I would receive a credit for the month of August by a CSR and the tech. Bill came, no credit. Emailed again. This time, I received only partial credit and was also told the router costs us $85. No one ever told us we would be billed for that. I really wouldn't have minded paying for it if anyone besides the tech that finally showed up even remotely acted like they cared! So I called back to find out why I only received a partial credit to be told by Tiara that, "It's not my fault, I didn't do it!" And, "Fine! You wan't a credit? Fine, I'll give you one." I told her I would be happy to forward the email I received from the person who did approve the credit and she said no. I then asked for an updated bill that would reflect both credits since it was supposed to be one whole credit 2 months earlier and was told there was no way to do that. I couldn't even ask what my new balance was because she wouldn't let me finish any sentence completely. I finally asked to speak to her manager and she said, "Absolutely!" I left him a message detailing the whole ordeal and asked if I could just get a bill that reflects my actual balance. Still waiting on him to call back but I know how this works. In order for me to know my balance, I will have to call 10 more times and get talked to like I am the problem, not them. It is pretty clear the CSR I dealt with has no business being in that position. And honestly, if they treat all their customers this way, she probably gets yelled at all day long. WORST CUSTOMER SERVICE EVER. You've...

This company has been our internet service provider since 2013 and they don't deserve 1 star. Unfortunately, for the last several years the service has crumbled. When the service first became a problem we had to call weekly then often daily to report an outage. Usually they would just "reset" the tower when we called and it would be back up and running within minutes. Then it turned into them saying our router was old and we should buy a new one when "resetting" the towers wouldn't work. Once a Technician came to our house and said your router was not the problem,it's something on our end. Then our tower was damaged from a storm and was down again for an extended period.It was damaged again,but was unsafe for technicians to climb to fix because it's in a field where cows use it as a back scratcher and they broke guide wires or something. Then trees were blocking the signal from the towns tower that feeds ours.Now we are waiting on our tower to be rebuilt. We realize some things were beyond their control,but we have heard it all and it has been out for months this time. We are sick of promises and excuses. We live in a rural area and don't have other options. So if you have other options I wouldn't choose this company. CSReps do their best. Management did not return my call,left a voice-mail once when I asked to be put through to Management. We asked recently to speak with whom is in charge and they said you can only contact them by email. They send us a bill,but will credit the account when reminded were not paying for a service that is...

This companies service is aweful. For three and a half months I have been signed up for their fastest service. The signal I got was .2 of an MB ( that is so slow that it takes hours to send an email). I was very patient I would call and they tell me they are working on it. It never improved, no one ever called me to update me. They just sent me bills. When I called to have the bill credited because they didn't provide the service they argued that they did it just wasn't very good. Finally after explaining to them the thing they said they were "working" on they took it off. This last time I called (5-6 time) they told me again they are still working on it and they will credit. I said I don't want the credit I want the internet. I have not had it in 4 months giving a chance. They acted like this was acceptable. When asked to get transferred to someone that could actually fix the problem they give me attitude and offered to cancel my contract. Which I did. This company is a joke. They provide zero service and do not stand by their product. Do yourself a favor and find a reputable company and get the internet there. If you want a company that has no clue how to provide their service and seems to be ran out of a garage then this will be...