University of Maryland-Division of IT Service Desk — Local services in College Park

I ran into problems with the Respondus LockDown, around 6:30 pm. I was not able to open my quiz. as I began searching for contact numbers, I soon gave up due the fact that I was unable to contact anyone in technical support because it was after business hours per each voice-recording. Technical support should be available at all times to students. In addition, your advertisement is falsely misrepresented. Your site states hrs. are from 8:30 -8pm. This...

I was having an issue where I could not make or receive any phone calls from my software based office phone. After submitting a ticket, I was quickly contacted by a member of the Help Desk who was not only able to resolve my issue, but went above and beyond enabling me to set specific call forwarding preferences. I really appreciated the prompt help allowing me to get...

I received support on a Sunday for an issue I had with Duo Mobile and within 5 minutes of being on the phone with their support team, all was taken care of. Some reviews from years ago mention poor quality support—they have definitely made things better and more accessible in recent years to help students and faculty. They are so kind and helpful, thank you IT...