Collierville Chrysler Dodge Jeep Ram — Local services in Collierville

I own a 2013 Chrysler John Varvatos Limited Edition 300C. I'm a 63 year old retiree and this is my second 300C with a 2005 being my first. I have been very happy with my 2013 but like all vehicles have had to bring it in for servicing both maintenance and non-scheduled over the years. Since early 2024, Collierville CDJ has regularly stated that I would have to leave my car with them for four weeks before they would be able to even look at it for repair service. This would result in a severe inconvenience for me as it would for most people. About a year and a half ago, I purchased an extended warranty for this vehicle through Collierville CDJ for more then $4000 dollars as I was definitely keeping the car. On 9-9-2024, I spent an hour calling Collierville CDJ trying to get transferred to the service department. The phone would ring for 10 minutes or more after I selected service department from the automated menu and no one would pick up. After going through this for an hour, I called another local CDJ dealer and was told leave it for two weeks. I then proceeded to call every CDJ dealer in the Mid-South and was told two weeks. One service advisor asked me what year my car was and I told him 2013 to which he replied, "We no longer service cars older than 10 years and we don't think any other dealership in Memphis does either." What? I have a 2013 Limited Edition Chrysler with 150K miles and no dealership in Memphis, TN or Southaven, MS will service it? Surely this is not correct. I immediately went back to calling Collierville CDJ to verify that they won't work on my car after selling me a $4000+ extended warranty service contract. After over an hour of not getting through to the service department, I decided to call the sales number. Surprise they picked up on the first ring! I asked to be transferred to the service manager. After listening to Muzak for 20 minutes I called back on the sales line which was again immediately answered and asked for the general manager. I was told that he was in a meeting and that he would be given my name and reason for calling and that I could expect to hear back later that day. Of course Collierville CDJ general manager nor service manager got back with me or has any intention to do so. Would you buy a vehicle from this dealership? They would love for you to and eagerly await your call to their sales department. Just be advised that when it needs service you won't see it for a month. If it's less than three years old, they MIGHT get you a loaner but CDJ doesn't sell cars anymore so good luck with that. And if your vehicle is older than 10 years old you'll have to take it to Christian Brothers Automotive as one CDJ service advisor told me to do. But most important, If you after acquiring this knowledge decide to buy a vehicle from Collierville CDJ, DO NOT BUY the extended service contract because they won't work on your car once it ages past 10 years and you'll have to do without it for a month if it's less than 10 years old. Peruse Google reviews about this dealerships Service Department and you can see a familiar theme throughout the reviews. To my knowledge this review violates no Google guidelines.

Update 5/15/2025 8 MONTHS AFTER POSTING MY ORIGINAL REVIEW, Collierville CDJ has responded with a canned response that due to the large gap between my original review; the thoroughness of my review detailing my issue; my name attached in the review which matches the name they have for me in their records and the similar complaints with the Service Department since my post 8 months ago up to the present day, severely calls into question an actual willingness to truly resolve my issues. Should it be incumbent on the me, 8 months after bringing an issue to a business, to contact the business to reiterate the issue? If you look at the date of Google Reviews about Collierville CDJ, they have not taken months to respond indicating they are reading regularly. Treat us how you want...

This will be a detailed review. I intentionally waited 30 days to see if there would be any resolution, but unfortunately, there wasn’t. Collierville held my Jeep for over 30 days, totaling 6.2 hours of labor. Parts availability wasn’t an issue either. I had made an appointment weeks in advance to have my vehicle serviced due to a check engine light, perceived suspension issues, and to address a known recall.

When my wife dropped off the vehicle, she was informed that the battery technician had emergency surgery and wouldn’t be back for two weeks. Consequently, we had to leave the vehicle at the dealership to secure our spot in line. As a result, I was directed to Jeep Wave to inquire about a rental.

The service I received from Jeep Wave was excellent. I waited approximately 2.5 weeks before calling to get an update, only to be told that the work hadn’t been completed because a technician had been fired, and they couldn’t find the necessary paperwork. I requested a follow-up call with Tony, but it never materialized.

Frustrated, I visited the dealership and spoke with Tony. He informed me that they couldn’t fix the check engine light until the recall was performed. I explained that I was paying out of pocket for the rental and requested an estimated time for the repairs to help me budget for the rental I was incurring.

During the same meeting, I also informed Tony that I work before the dealership opens and don’t leave until after they close, so I try to manage my expectations accordingly. When I inquired about the suspension issues, he stated that they would be covered by my service contract. I provided him with the necessary information to the service contract company at that time.

I requested a phone call to receive updates on the status of the claim, but I never received one. A week later, I called to follow up and was informed that the recall had been resolved, as well as the check engine light issue. Tony then proceeded to ask me for the phone number of the service contract company, but I reminded him that I had provided it to him a week ago. Frustrated, I gave Tony the number again and requested a phone call to get an update. I believe this was on a Thursday. Once again, I didn’t receive the call as requested, so I called the following Monday. When I spoke with Tony about the status of the claim, he told me they hadn’t emailed him back and would follow up with me. But the follow-up never happened. Now, I have no confidence in anything Tony tells me, so I called to speak with a service manager, but they didn’t have one. I had to wait until my next off day to go to the dealership because now, when I called, no one answered.

For clarity, I dropped my Jeep off on January 27, 2025, and I showed up on March 7, 2025, because I couldn’t get Tony to return a phone call. I walked into the service department and spoke with a young lady who put me in Tony’s office. In his office, I saw my keys sitting in his chair. He finally came back to his office to tell me that the repairs were done. I sat silently and let him finish up the paperwork. After he was done, he took me to the cashier to pay the deductible and left without apologizing or expressing any appreciation.

As part of the repairs, a 4-wheel alignment was done. After driving it for a couple of days, I noticed something didn’t feel right. At this point, I was extremely uneasy about taking my vehicle back to the dealership for any additional service. So, I scheduled an appointment with an independent suspension specialist to inspect the vehicle. I was informed that my Jeep was severely out of alignment. I was also provided with a printout of the adjustments that needed to be made to correct the issues.

Needless to say, I will never go back to Collierville CDJ again. I will also be contacting Jeep Wave and the service contract company to discuss whether they should be reimbursed for services that don’t appear to have...

I just recently moved here from the Nashville area. I needed to have a head light and blinker replaced on the driver side of my truck. I also decided to get an oil change while I was at your service department.

I told the young lady that greeted me to use synthetic oil. She attempted to have me come back in a couple hours because everyone was going to lunch. I asked was everyone going to lunch at the same time? She said yes and told me I should come back around 1pm.

At that moment I said to her I lived 6 miles from here and either I'd wait or I'd drive to another dealership because I'm not going home only to come back in a couple of hours. She then said she would get me in and see if she could get it looked at. It turns out she was trying to get a specific tech to work on my truck and he was about to go on lunch. My assumption is it must have been someone she may have been dating. She also ask if I wanted my tires rotated. I told her no thank you because I just had it done with my last oil change.

A couple hours later, and she came to get. She pulled me in with who I assumed was her manager, Jason Silverman. Jason said they can't just replace the bulbs for the blinker and head light. He said it was something with the wire connection and that entire assembly piece needed to be replaced and it was going to cost about $2500 for parts and labor.

I then said, I purchased this truck new in 2021. When I purchased the truck, I also purchased a 7 year/100k extended warranty. Since it's a wiring concern, shouldn't that be covered under warranty? Jason said no that wouldn't be covered. I also said, I got hit on that side last year in February. I even showed him the video. I told him the part itself should be covered under warranty since it's been less than a year since the collision center in Murfreesboro repair work has been done. Jason said it could be an aftermarket part that was used, but we won't know that until they pulled out the head lamp.

Jason said he needed to order the head lamp assembly part and it takes about a week to come in, but today for the oil change the cost was $156. I thought that was high for the oil change. He never gave me the paperwork to look over. He just walked me over to the cashier to cash out. Once I reviewed my receipt copy, it turns out in addition to the oil change, I was also charged for a tire rotation.

I walked back over to the Jason and expressed to him I didn't request a tire rotation. He said they recommend a tire rotation with every oil change but he'll credit it towards my next oil change if I'd like. I told him to please credit it back to my card. It was at that moment I felt I couldn't trust his word about anything we talked about so I told him to hold off on ordering the parts because I needed to understand how my warranty options should cover this.

Since I was going to be driving back to the Nashville area the following week, I decided to take it by the dealership I purchased it from and have them to check my head light and blinker issue. They said it did need to be replaced and it was covered under the extended warranty I purchased. I also had a tire sensor that needed to be replaced. They said that was also covered under my extended warranty.

They had to order the parts and it would take a week to come in. That meant I had to drive back to Nashville to get the warranty work completed because the Collierville service department didn't want to honor my warranty. Or even check to see if my warranty would cover the work. I also purchased new windshield wipers while there. It's been the biggest inconvenience of my time and not a good way to start off building a relationship with someone who is new to the West...