CMA's Colonial Honda — Local services in Colonial Heights

I brought my car in to be serviced on a Saturday, which was completed, but as soon as I drove away from CMA Colonial Honda, my car started lurching and malfunctioning. I immediately brought it back and the service manager (I cannot recall his name) was very nice and professional, and provided a rental car free of charge. This service was great and I have no issues with, however things quickly took a turn. The service manager promised the car would be looked at that Monday and that my assigned service specialist, Devin, would call me on Monday or Tuesday to let me know what they found. Monday and Tuesday fly by, I hear nothing. Over the following days, my husband and I tried to call Devin multiple times asking about the status on the car. We get no response despite leaving several messages for him. Finally, after about 8 days, my husband was able to get ahold of the receptionist for the service center, and she tells us that our service specialist is Jim, and that Devin gave the case to him. That's fine, but why did we not receive a call from Jim earlier? Or at least why did the receptionist not tell us on previous calls that our service provider was changed? We were then told we would get a call from Jim about the car the next day.

A few more days goes by and he calls us, I unfortunately missed the call due to being at work and was unable to call him back that day, fully planning to call back the next day. The next day, before I got an opportunity to call, I get a very rude call from a woman saying she is the "rental queen" at CMA Honda, and she says they "need the rental car back ASAP" as we've "kept it too long".... I understand I had the rental car for a while, but it's because of the absolute circus the service department put us through! I explain this to her, and she transfers me to Jim. Jim explains to me what's wrong with the car and that they need my permission to fix it. I give my permission and agree to pick up the car the next day.

The next day, my husband goes to the service center and at first they say they "can't find the car"... What??? Then, they say that the car was fixed the previous week... But I thought we had to give permission first to get it fixed? I don't know if this was some kind of miscommunication, but it was very confusing and makes me wonder what really happened to my car. They eventually locate the car, my husband pays for the fix, and he leaves. Finally, this bizarre and extremely frustrating saga is over.

I have been to many Honda dealerships and service centers in my life, but this situation really takes the cake. The disorganization and absolute lack of professionalism, transparency, and accountability from CMA Colonial Honda have made them lose a customer. It is very unfortunate because I'll be in the market for a new car anyways in the coming months and considered buying from CMA Colonial Honda, but now I think I will go elsewhere.

I only gave a 2-star instead of a 1-star because the service manager was so nice and helpful when I brought the car back. I wish I could say the same about the rest of the employees at CMA Colonial Honda's service center. I read many reviews on here talking about all the good experiences people have had, maybe that is the case for the car-buying experience, but it certainly wasn't my experience in the...

1 star is too kind - DO NOT BUY FROM HERE. My mother purchased a used (NOT SOLD 'as-is') vehicle from them LAST FRIDAY that looked good on paper, but ended up having some issues which needed repairs. She reached out to them several times and in various ways to let them know and NEVER received a response; hell, she's still waiting on a response now and it's been days. My sister even sent an email and which included their Assistant General Manager Jun Park and the guy who sold her the car Eddie Delgado and she didn't get a response, she went to the dealership to talk to someone. Well my sister was passed off to Jun Park by Eddie and it was NOT good; as soon as the Assistant GM found out that the car was used, his whole demeanor changed - apparently your experience only matters if you buy a new vehicle and let them hit you in the head with financing. My sister only wanted to know 1) who would be reimbursing our mother for the repairs she's now paid out of pocket for and she was within the window for repair notification and/or vehicle return - but NO ONE RESPONDED TO HER CONCERNS and 2) the number for their legal representation; Jun Park apparently danced all around those 2 things and instead of actually listening to what my sister was saying, he was only hearing to respond so things went left. BOTTOM LINE - new or used, if you decide to buy from here, make sure they do the vehicle inspections that they claim and NOT just a state inspection...and Jun Park, for YOUR information - the contract was read forwards and backwards, my sis specializes in contract law, so she knows a bit more than you and your condescending ASSumptions would about it - I think you need to go back and do your due diligence and actually read the contract that was signed, it was NOT an "AS IS" sale, so YES - CMA Colonial Honda SHOULD be paying for the repairs needed since the buyer was within the specified notification and/or...

Surprising Story, I got my Honda CR-V Hybrid Sport from a Dealer in NJ where they didn’t had the Touring model at all. Even for the Sport they added almost 5k+ markup, which was not a happy car purchase for ever. I had to move to VA in just 8 months of purchasing that vehicle.

One fine day i booked for a First Service in CMA's Colonial Honda and while i was in the showroom i met Chad Glasheen and the casual conversation started which ended up trading my 8 month old 2024 Honda CR-V Hybrid Sport for the latest 2025 Honda CR-V Hybrid Touring, , and the entire experience was nothing short of fantastic.

From the moment I walked into the dealership, I was met with professionalism and a welcoming atmosphere. Chad, in particular, was phenomenal in assisting me throughout the entire process. They were incredibly knowledgeable, patient, and attentive to all my needs and concerns, ensuring that every question I had was thoroughly addressed.

Chad's dedication to providing top-notch service truly stood out as they guided me through the trade-in and purchase process seamlessly. Their expertise and genuine care made the entire transaction smooth and stress-free. I felt valued as a customer and confident in my decision to upgrade to the 2025 Honda CR-V Hybrid Touring.

Overall, my experience at Colonial Honda was exemplary, and I wholeheartedly recommend their services to anyone in search of a new vehicle. The outstanding support and professionalism exhibited by Chad and the entire team have left a lasting impression, and I am grateful for their assistance in making my car-buying journey a memorable one.

Note : 10 years before in 2014 i purchased my first car Honda Accord from Colonial Honda and now again with CRV their customer support and service is always top-notch, nothing has changed and they are the best dealer across the states. I truly recommend to anyone shopping a car, don't...