Nail Perfection — Local services in Colorado Springs

After having several great shellac manicures .. the last 3 have been less than desired. Not only being cut where I left bleeding -- which I understand it can happen but leaving globs of polish on the sides of my nails, having my nails filed down on top surface (not the edges) to the point where my nails are so thin -- my nails all split. I have given up on this shop.

The owner did one manicure and was upset with me and the color I picked out .. The polish was thin, bubbly and uneven -- after the second coat went on, I commented and had to press him to make it right and put on another color .. he was less than pleased and annoyed with me for picking the first color to begin with.

This last visit was the worst .. I was reprimanded from not sitting perfectly perpendicular to the nail station (which I had done my best in a VERY crowded salon) -- their reprimand came all the while the technician was focused on everything else but my nails! He was up and down -- suddenly talking in Vietnamese to staff and and at one point he abruptly got up to serve another client and passed me off to another gal .. in the end the other clients left. So he came back and rushed to finish my mani. When I point at all the polish smudged on my skin .. he proceeded to take a nail file to my skin in order to remove. I doubt this is the technique taught to new nail stylists. My current manicure left my nails down to stubs .. clipped down to the pink area due to the weak nails. I am so disappointed -- I loved this shop but no more .. 3 strikes and they are out. I tried to give them the benefit of the doubt -- but 3 times in a row, to leave unhappy is just not worth it. I am now in search for a place that takes pride...

This is the best nail salon in the Springs! I went to a different salon that unfortunately made a mess of my nails. I take a great deal of pride in my nails and it's very important to me that they always look beautiful and as perfect as possible! It makes me so happy when they look beautiful! So I went to Nail Perfection to have them fixed! The very kind, sweet, and very professional gentleman who took care of me worked a miracle! He shaped my nails to perfection, then he painted my nails to STUNNINGLY GORGEOUS PERFECTION! The name of the salon says it all! Your nails will be done NAIL PERFECTION! I am absolutely beyond happy and joyful with my nail's and with my experience at the Nail Perfection Salon! I wish that I leave a review with one million stars! The whole staff are very warm, kind and welcoming and the salon itself is beautiful, inviting and very relaxing! I am so grateful to have found them! Thank you so much for your hard work, attention to detail, and for the beautiful job that you did on my nails! I won't be going anywhere else ever again! I very sincerely and very highly recommend Nail Perfection! You will love your experience with them and you will walk out with perfect and gorgeous nail's that you will love looking at and will be very proud of all of the compliments that you will receive! Thank you so much again from the bottom of my...

Updated to add - I also left a review on their Facebook page and was blocked so the review no longer shows up there. That seems like a dishonest reflection to potential clients.

Very disappointing experience. I have been a consistent customer here for over two years, and also bring my kids and occasionally husband here for services as well. I always tip well, and the services are often less than quality work, it varies with the technician that you get. Yet I still chose to keep using the location for the convenience of location and availability. However- Today I arrived at 6:07PM, after having called ahead and being told that I could come in. I needed a simple acrylic fill in with gel polish, one color, no add-ons or anything special.. a service that generally only takes around 40-45 minutes. I was rudely told by the girl there (who was not with a client and was just talking to the other workers) that they could not get me in, that all of the workers were “done for the day”. There were three technicians noted in the front of the shop, and only two of them were with clients in there. Unfortunately that is not how you keep customers, especially in such a competitive market. Hopefully they can get some training on customer service. Why not advertise as “By Appointment Only”, if that’s what you require? It’s not a high-end nail boutique, it’s a...