Hyundai of Columbia — Local services in Columbia

I’m not one to normally do this, but people HAVE to know about this CROOKED “business”. I’m literally at my whits end with this place. This is long but so worth the read especially if you’re looking to buy a car soon. So in September of 2024, a woman ran a red light and hit me and Jax causing my car to get totaled. Me wanting a mom car I went car shopping. I ended up going to Hyundai in Columbia (worst decision EVER.) I wanted a safe reliable car for me and my newborn (at the time) baby. I ended up buying a 2022 Volkswagen Taos from Hyundai in Columbia. The FIRST week I had it the check engine light came on. I took it to the VW dealership and after running codes and test on it, the gas system had to be replaced. Ok got that fixed. Fast forward to December of 2024. My tire sensor comes on. I take it to walmart they couldn’t find a leak so they kept looking. Come to find out the RIM is almost completely cracked. So I take the car to Hyundai. I tell them exactly what is going on and that I need them to fix this because I had JUST bought the car. I ended up speaking with one of the managers. He told me specifically that they knew about the tire the whole time… BECAUSE they notated in the notes that the rim was cracked BUT they decided NOT to fix it. My salesman ALSO never mentioned that to me either EVEN tho he knew I was going to be carrying around a BRAND NEW baby in this car😒. They notated that the rim was cracked and the brakes and rotors were BAD. BUT NONE OF THIS WAS EVER MENTIONED TO ME WHEN I BOUGHT THE CAR BUT IT WAS ALL IN THE SYSTEMS NOTES. SO like Hyundai should, I made them fix it. I also found out the windshield was cracked a few days after I bought it. So the windshield was also supposed to get fixed while it was there. They had my car for almost three months “ fixing” it. I had to call and ask for updates, they would never call me to update me. They eventually called me to come pick it up. I get there and the windshield wasn’t even fixed. They told me that I could take my car home and they would call me when they are ready to fix the windshield. I said no, you’re going to keep it and fix it. Especially the way that I have had to call them asking for updates, I KNEW for a fact that they would NEVER call me to fix it. SO FINALLY a few weeks later I get it back. Fast forward to the end of June 2025. A bunch of lights pop up on my dash and it’s giving me messages about “emergency transmission mode”. I was down the road from my house (thank god) but my car would not go over 30 at the most. It was jerking so bad and would not go in reverse. I was so scared and worried I was not going to make it home. I had to get it towed to VW in Franklin ( they have been AMAZING to me) and they told me they were going to have to replace my whole transmission. (i’ve had this car NINE MONTHS , NINE MONTHS YALL). So the transmission got replaced. They called me today and told me that after the tech took it on a test drive they found that the wheel bearings were gonna have to be replaced. 😵‍💫 My car has been in the shop more than I have even been able to drive it. I’ve said ALL OF THIS to say, if you value your money AND safety…. DO NOT and I repeat DO NOT go to Hyundai in Columbia. What really bothers me is that they KNEW I was going to have a baby in my car. I even told them multiple times I just have to have something dependable. They knew what they were selling me. I wish someone would’ve warned me about this place. I’ve spent so much money and time because of them. 1000/1000 do NOT recommend. I also Do not recommend speaking to the Chris “man”. He likes to be RUDE and raise his voice at women. Too bad I had to leave one star wish I...

Overall Had a good experience on Saturday, I have driven by the Hyundai lot for a couple years on my way to and from work. Decided to drop in, bought some land recently and don't need a truck...wanted a truck.

I was met immediately by Luis. Great conversation, asked what I was looking for and what I had down (I make good money, only had $600 down at the moment), and what I wanted my desired payment to be...etc. Took me on a test drive. Liked the truck...price worked for me. 4x4 with sunroof...very nice.

Saturday, I waited for awhile to be told they'd have to look into more financing options...no problem. I knew I had a unique situation with my credit and no worries, just call me and let me know. I was assured by Luis he'd get with me first thing Monday morning.

Monday morning, no call, so I call and leave a message...no call back. I figure at this point $600 wasn't enough down. I get it, no problem. Still no call, so I reach out on the website messaging system. Still zero feedback from the dealership. So I call back and ask for the financing department, as I was told Luis is with a customer.

Then I'm transferred to Luis, he comes on, asks me if I have anything down and I remind him I had originally told him $500, but I located another $100 for a total of $600. He tells me they'll probably know something by this afternoon. So I ask, okay, what time this afternoon. He says 3pm.

So I call back at 2:45pm and he tells me, oh yeah they told me 15 minutes ago they couldn't get you financed. I had figured as much. No worries. Wanted a truck...didn't "need one."

I have zero problem with that...I have more money coming in this month, and my financial position is always improving...what I had issue with, was followup. Maybe I'm not the best customer when it comes to the numbers, but I'm a human being, and I'm not going to get grumpy or angry because someone tells me no. I will call shenanigans on what I experienced today...no followup...I'm not sure where this broke down...but it did.

Don't get me wrong, I was greeted immediately when I showed up on Saturday. Taken care of quite well by everyone I came into contact with. Things didn't deteriorate until, quite honestly, I didn't qualify for financing...which should have been an immediate followup from their sales manager...and quite frankly, the salesman.

What's the takeaway from this. Great truck, good experience most of the way, and while I was there I was treated very nice. In the end, I think they lost me on future sales...just because I didn't qualify for a quick phone call. Even when I did get my salesman on the phone, I wasn't a priority...I could tell.

Honestly, as a consultant in my business, and as a teacher, the way you leave things is actually the easiest and most overlooked portion of any job or sales. The goal, even when you tell someone no, is to ensure they come back to you when they can or want to purchase down the road.

I get it, it's business...but business is with people, and people are parts of communities. I'll save my pennies and most likely I'll have a huge chunk toward the truck I want by the end of summer. It's a beautiful day out...and I'm over it.

Hyundai, I feel the takeaway here is simple: The customer should not have to read between the lines or track down information. Someone should have called me with where things were, what was being worked on, and in the end the bad news my truck would have to wait. Maybe some instruction or an idea of what I need to do to make sure I was approved down the road...and something like we'd love to have you back when you get more of a down payment...or better credit.

It's all good. Just thought I'd...

While I’d LOVE to leave a 5 star review, I’m leaving a 3. My husband decided to get me an early Christmas Present, a beautiful 2022 Hyundai Palisade Calligraphy…Black on Black! Absolutely in love with all the bells and whistles, drives great! Jarvis was amazing, top tier to say the least. Everyone else worked hard to get us in the vehicle and it’s truly appreciated! While the buying process was smooth, the next few events not so much. We were in such a shocking mood that we made a purchase this big (vehicle wise) that we didn’t pull out our magnifying glass. The drivers side back window where the seller sticker was had scratches up and down the window on the inside and cut through the tint. Whoever scraped off the sticker had to have known this but didn’t share. We called them and asked for the window to be retinted. At 1st we were told there’s nothing they can do, after expressing to them how much the vehicle costs, driving around with a scratched window was not going to fly. They agreed for us to have it fixed at a 3rd party location at their expense. Great! The next event which is nobody’s fault, a rock hit the drivers side on the windshield and cracked the glass. The rock flew off a transport truck (new truck delivery). We called for service and had it fixed, it’s been replaced! Great! The next event…it rained terribly hard Christmas Eve. My husband noticed the roof of the car, the seats and back of the seats were wet as we were preparing to go out of town. The rain had seeped through and leaked all night. Christmas came and went, my husband called on the 26th, of course we were told there’s nothing they can do, if it’s a part needing to be replaced we would be responsible. Again, this is a brand new (semi) vehicle. Why on Earth would we pay for a part on a vehicle we just bought 2 weeks ago? It shouldn’t been checked before being sold. My husband finally got someone to agree to have the truck brought in to take a look. My husband went and sat at the dealership at 8am, it’s now 2:30pm (he was working while there) and all that was said was that they can’t find a leak, the next time it leaks, get proof and bring it in. In the same breath, store the truck in the garage. How can we catch the leak if the truck is in the garage? More importantly, at the time of purchase we were advised if the vehicle needed servicing and it took longer than 2 hours, a loaner car would be provided. I am nearly disgusted to the point if I could return the vehicle and walk away I would! What should have happened was, the dealership agree to keep the truck a few days, run the water test (longer than the 10 minutes they spent), send us home with a loaner car then call us back in a few days! Regardless if repairable under warranty or not, that’s what 5 star customer service should look like. We don’t want to call y’all, come see y’all anymore than we have to! We aren’t just coming up with issues for the heck of it. It’s mind blowing that this is a $50K vehicle with a water leak and nobody sees that as an issue! There’s literally electrical parts on the third row where the leak is! 98% of the inside is electrical! So we’re supposed to play with water to get proof of a leak? Unfortunately I won’t be back to this dealership, it’s very unsettling especially at the price tag of the vehicle! What happened to “Welcome to the Hyundai of Columbia Family”? And to add WE DROVE OVER AN HOUR TO VISIT THIS DEALERSHIP! WE COULD'VE GONE UP THE ROAD 5 minutes to get the same SAME EXACT...