Lorien Harmony Hall — Local services in Columbia

Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked empathy and compassion for our father who was in critical need of assisted living support. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else.

In August 2025, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Harmony Hall's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him".

Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 deposit was waiting at the concierge’s desk. The entire experience was devastating and left us and our loved one without planned support.

While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home.

My father is now living in an assisted living that warmly accepted him and did the clinical assessments in less than two weeks. I personally shared our experience with neighboring facilities and learned it should never take two months to make an...

My mother lived at Harmony Hall for 21 years. She had medical conditions that made it unsafe for her to live alone, but she didn't want to live with her children. She started in independent living and really thrived there. She was relieved of the burden of managing her prescription drugs, and cooking meals; two tasks that she really needed help with. She took advantage of the outings and activities offered by Harmony Hall. Over the years her health declined. After a stroke left her severely impaired, she moved to a higher level of care. Through the years, Harmony Hall constantly assessed her current needs and made adjustments to her care as needed. The staff was a fabulous partner with me to provide the best quality of life we could achieve. My mom was not always easy to care for, but the folks at Harmony Hall worked very hard to find ways to improve her life as she aged and her needs and capabilities changed. The facility is very clean and well maintained. They refurbish the well used common areas regularly to keep them fresh and in good repair. They have areas our family used to hold gatherings so we could include Mom, even after her health prevented her from going out to events. Every staff member greets residents by name; a skill that I am a little jealous of, and is appreciated by the residents and families. They all had techniques for working with my mom. The on site occupational and physical therapy are outstanding. So is the nursing care. And when our family reached the end of life phase with Mom, Harmony Hall was excellent at that as well, partering seamlessly with Gilchrist, right in her familiar home, mom's Harmony Hall apartment. Harmony Hall was a great home for Mom 21 years ago when was mobile and actively participated in activities. It was still great as her health declined over the years. Mom had a peaceful passing, in her own apartment at Harmony Hall, with her family and familiar caregivers around her. I am thankful we were able to partner with Harmony Hall to...

My experience with Lorien at Harmony Hall was a relatively brief 5 weeks in March-April 2025. My father was in the memory care unit during this time. The facility itself is nice, and they continue to make renovations and improvements to their memory care floor. There are a lot of resources and medical infrastructure nearby, which minimizes the need to go offsite for medical care. While the physical facility is important, you can see and judge that with your own eyes before making any decisions. I would suggest that the more important consideration, and harder to evaluate, is the quality of the people working there, and the care that they will provide. In this regard, Lorien at Harmony Hall excelled. Moving a loved one into memory care is usually a difficult time for all involved. It is important to have caring, compassionate, and knowledgeable professionals on staff. The people that we dealt with at Harmony Hall were excellent. A few stood out in particular. Chelsea introduced us to the facility and worked with us through all of the admission logistics. She was wonderful. Nayeli, the Director of Health and Wellness, is also exceptional. Nayeli exhibits a blend of “no nonsense” competence and heart-felt empathy that is both reassuring and comforting. Despite what I know were tremendous and constant demands on her time and attention, she always seemed to have time for us. She was spectacular. I also want to mention and thank Natalya, who we saw a lot, as she was in charge of the day shift nurses that cared for my father. My family encountered many other dedicated and caring people at Harmony Hall during our short time there who deserve our thanks and appreciation. If you are looking at assisted living or memory care facilities, Lorien at Harmony Hall is definitely worth...