We have used this company 3 times.
The first was warranty work, the dishwasher worked for a week and then stopped. There seemed to be a short after it was worked on.
We called them back out to check it, since they were the last ones to touch it.
The service tech comes in and says, “Oh, your electricians didn’t connect the connections right… the electric caps are loose”
I looked at him and said what electricians?!?
“The ones who put the dishwasher in”
Nope, I told him, YOU were the last one to touch it. The unit is already a year old and you pulled it out to replace the brain box.
He tightens a few wire nuts and then said, “oh yeah, well it should be fine now. That will be 125.00”
WTHeck! I paid, but I wasn’t happy about it.
THE NEXT DAY, it stops again.
I crawl under there. The wire connections were never the problem, it was the plastic connection that plugs into the unit behind the right front foot… it was loose.
125.00 for absolutely nothing!
I tried to call another company out to work on our LG refrigerator, but they don’t work on LG’s.
So, I talk to hubby and we agree to give C.A. another chance… we are good people and believe in giving the benefit of the doubt. Everyone has a bad day right?
I placed the call to repair my ice maker and door hinge. I explained to the woman over the phone EXACTLY what we were needing already aware, because I haven’t had time to do the work myself.
I forgot to mention, there are no “set” appointment time/day. No scheduling, none. C.A. will call or text you the morning of and you had better be available or too bad for you.
The tech comes out… same guy that tried to blame someone else for HIS mistake (not a big fan of people who do this)
He says oh you need a new ice maker… I knew that.
I ask about the hinge and he said he wasn’t told about a hinge.
I explained I told the receptionist exactly what parts were needed and what service we wanted.
He says, oh she is always like that. She never writes everything down. Geez.
So he writes down two of the parts without even looking at it, only opening and closing the door. Doh!
He writes the ticket up, another 125.00. We ask about his return visit and how their pricing works.
It will be another 125.00 plus parts, plus labor the next time he says. Uggg.
We hand him our CC and he looks at the time. “I gotta call this is so the girls can run it. It Friday and the girls like to stop answering the phones early. They are planning a party for after work….” They run our card. He says it will be a couple of weeks probably. Then he stands around and just talks and talks about everything but the work. I finally had to escort him to the door to get him to leave.
So…We wait and wait for the parts, the phone call, the text, something. I text the receptionist after a couple of weeks and to let someone know we will be on vacation for 9 days xx/xx-xx/xx and then we will be back home after that. Hoping someone will call.
That was two months ago.
No word from anyone.
I would call but honest to God….I just don’t want to deal with this company anymore.
They have taken 250.00 of our money and done absolutely Zero.
I finally ordered the parts for the fridge online it took all of 3 days to get them.
I’ll fix it myself and it will STAY fixed.
I do not recommend this company at all! Nope. The first time shame on me, second time shame on you! No more 3rd time.
PS If you have an LG and need it fixed.. you tube it and do it yourself. Super easy to work on, if you...
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