LakeView Center — Local services in Coral Springs

There's no accountability, I've been tracking a package shipped on 6/01/20 to Brooklyn NY. Each number I ccx all gives me a call center in some foreign country. None of the 5 phone conversations I've had has produced a phone number of the hub where the box is, 10401 Foster ave 11236. I'm supposed to recieve a call back again today, only twice out of 5 calls has that happened. I was told box was in the truck for delivery, then at the end of day was sent back to hub. Nobody has offered ti c as the store manager to talk to a person at the hub to find out why the driver won't deliver the box I paid $680.00 for 3 day ground, still not a clue why it's not there. These independent ups stores should have access to management in each hub they send packages to for delivery so they can communicate with a person when needed instead of a dial up computer nightmare. They never get the tracking number right, you can say it, dial it in it doesn't matter they didn't get that is always the response, please try again. Let's try that a different way. Track a package. All this take valuable time and were all only allotted so much of it on our life time. I've spent about 5 hours this week on your call centers and I still have no clue if the last box will ever make it to is...

Got the best service from the UPS people in this facility.I loved the way they handled customers. They are following precautions for COVID 19, very patient, eager to help and gave ample time to deal with each of the customers. I got nothing but some electronic components to ship and the employee at the counter took care of everything, right from packing it (very carefully) all the way to the billing. Very satisfied...

I went in here to make an Amazon return a few weeks ago at the UPS store. The store was busy with only 2 people working. I think one employee was in training and was having some difficulty with my scenario. The "lead" was attentive and politely guided the newer employee while taking care of multiple customers at the same time. I didn't get his name, but...