Build your yogurt Cresskill/BYY — Local services in Cresskill

I ordered a pitaya bowl, and instead of receiving the lovely images you see in the reviews, I received a melted smoothie with some banana pieces and drowned granola (missing strawberries, blueberries, etc. I'm frustrated as well that I didn't realize I hadn't received the advertised product until looking at the photos online for what I had ordered; thought it was a little overpriced to have all the fruit blended in but turns out it's not supposed to look like that). This was a 20-30 minute wait of me watching the girl behind the counter frantically FaceTime other employees for help on how to operate the blender and cuss through the process.

You know, I totally understand COVID is tough for all businesses, especially a newly opened one. I feel for the employee that was stationed during my visit and realize it was the fault of the store for not properly training her, but I still feel that my experience was unacceptable.

She could have simply told me from the beginning she was not trained to make a pitaya bowl. Instead, I realized the fact 15 minutes in that her panic was NOT due to being unable to find ingredients, but an inability to make the food. If she wasn't so far in the process, I would've just ordered something else. I would have really spent my $10 elsewhere for what was a half-baked smoothie that I had to drink.

Disappointed, unfortunate, hope it doesn’t happen to...

This rating and review is based purely on the service and interaction I had with the associates, NOT the quality of the product.

Upon entering the store, one of the associates was sitting on the bench against the storefront window without a mask. This employee was blatantly ignoring the stores policy of requiring a mask for all who want to be served. I would assume this also applies to employees. She did ultimately put a mask on to serve toppings, however, a second employee emerged from the back of the store without a mask as well. I would expect the same standards apply to employees as they do to customers.

After paying for my yogurt with a credit card, I noticed the total charge did not match what rang up on the register. I was informed after the fact that there is an “extra charge” if you use a credit card - 4.5% to be exact. I understand in COVID times, businesses are charging additional fees for the use of cards as the cost of doing business rise, however, I would ask/expect that these “additional fees” are communicated up front. There was a “sign” posted at the registered next to the one I checked out at, but the paper was rolled and not clear, especially if you were not checking out at that register.

I hope these practices change for all...

I was also at Byy last night(saturday the 4) around 8 that time, me and my boyfriend came in for the first time and she got a phone call she politely asked her to give her a few seconds while we picked our flavors and we overheard that the cake batter might have been sour and since my bf got that flavor, we were scared his would be too. We watched her go check the machine and taste the flavor multiple times and we tasted ourselves and there seemed to be nothing wrong, my bf told her he got the same flavor and she told him to try it and it tasted great. She told the person on the phone that she apologized but she would not be able to give her a new one because there was nothing wrong with the machines, as she kept checking and making sure that everything is normal and told her if she wanted a new one she couldn’t give it for free but she would pay for it for the person on the phone . After the phone call she repeatedly apologized for making us wait and explained the situation to us. STOP TRYING TO SCAM SMALL BUSINESSES, they aren’t the same as resturants or big companies that can give...