Cricket Wireless Authorized Retailer — Local services in Crestview

How many employees does it take to swap out a SIM card? No really, this is a serious question! Because amongst the three so-called experts that were working at the Cricket Wireless location in Crestview, Florida, on Wednesday, 02/15/2017, not a single one of them could figure it out. That is unless you count ramming it into the slot with reckless abandon, which was the store manager's idea of a good way to handle my brand new phone that I purchased from a third party vendor for use with Cricket's services, rendering it broken and worthless. Any responsible business that cares about their customers would offer up a replacement phone or at least an account credit for the inconvenience, right? Not so with Cricket. "There is nothing else we can do for you" is not an acceptable answer in today's competitive business environment, that coming from both store management and Cricket corporate clowns. I will NEVER use Cricket services again and I would recommend all wireless users searching for an inexpensive cell phone plan to...

Caveat Emptor The deals look great but watch out for what they don't tell you. My wife had trouble with her phone almost immediately and when she went in for help they sent her away and said it was her fault. I went in to talk to them myself and they acted like i was trying to steal the place. Then they told me the ONE WEEK exchange policy isn't from the date of purchase, it's including that date. I bought the phones on Sunday and because i returned the following Sunday he wouldn't help me. Then when I called him out for turning away my wife within the week timeframe he snuck off to a back room to call his manager out of earshot. Since then they've just done nothing but give empty promises and neglect to return our calls. I'm tracking down upper management now in the hope that it's only this store that treats their customers this way....

I bought a ZTE Blade X Max this past Sunday (it's been three days). I am having issues with it so called cricket and they said to take "the phone and receipt back to the store" and they would exchange it for me. Wasted 30 minutes worth of gas just to be told they cannot take the phone because I don't have the box. Service in Florida already sucks, now the associate tried his best to help but the GM refused. So now I get to waste another 30 minutes (fyi that's one way) to go to the store again tomorrow in the hopes they will work with me. My hopes aren't high after today. Advice: keep your box. keep it out of toddler reach and then it won't be itty bitty pieces. This is definitely encouraging me to take my...