Take 5 Car Wash — Local services in Cullman

Stopped in today to wash my truck and you were very busy, after waiting in line for about 20 minutes to 30 minutes it was our turn to go into the tunnel we paid for the 21 dollar service after being sprayed down by your attendant before entering the wash tunnel he went inside the office and did not touch my vehicle and knowing we were getting the wrong wash for which we paid so we went through the wash and had to run down the person in the office to at the very least get an explanation after doing so they did offer us a refund and did give us a refund telling us that the attendant had noticed we had the happy face and he entered us for a 6 dollar wash and that tells me he knew he made a mistake but had I finished the wash and left without knowing an extra 15 dollar profit on that wash which is what I am most upset about so after talking to what seems to be the person in charge and him giving the option of either our money back or to run back through with about 12 cars ahead of us (no thanks) or a refund, we chose a refund and told them we won't be back and he said OK no big deal I will be right back with your refund and whats more this has happened in the past and I didn't realize it until I had left the property so in my opinion I believe this is your common business practice and if you get caught then you give a refund but if you don't then more...

I was completely misled about the $16 car wash for 30 days of use. I asked the young woman at the gate if it was a one time fee and then I got 30 days car wash whenever I wanted, and she said yes. She gave me a receipt and I looked over it while I was going through the car wash. It said $16 monthly fee which she had not told me about. When I went inside and talked to the guy with lip hardware and explained that I felt like I had been misled, he gave a lot of attitude and was rude. I then went back outside and asked the young woman at the gate why she didn’t tell me up front that it was a recurring monthly fee and she said she did when she did NOT. I had her asked very pointedly if it was a one time fee and she said yes. She also said she’s new so maybe she hasn’t quite learned the job yet or maybe she doesn’t care about misleading customers. I’ve been coming to this location for years, even when it was under a different name, but this company has lost my business and also that of my family members. Here’s a tip: don’t be misleading, rude or give attitude...

I usually love this carwash have been going here for years but the girls that worked today has terrible customer service skills I just wanted a quick wash cause it's supposed to rain all week and I really just wanted to clean the inside and no I don't get the membership because I go everywhere and I don't want to be limited to one carwash but the girl literally spoke so fast as if she was annoyed that she even had to tell me about the membership or like she had done it too many times it was more like I'm forced to sell this and I'm rushing to get it over with then the other girl that sprayed my car off before going through I could tell she was over it too I think I seen her roll her eyes at least 5 times ..... Like I get it's a carwash and it's not the ideal dream job but don't put y'all negative vibes on everyone else if y'all are depressed and hate your job get a different one I honestly wanted to apologize for making them do anything cause you could tell they were annoyed I made them do something by...