ASI Gymnastics - Plano West — Local services in Dallas

When I see something concerning I do my best to inform the people in charge. I have seen uncountable scary and dangerous scenes in my life in different parts of this planet, in countries from the First and the Thirld World in three different continents. It is very rare to feel uncomfortable or afraid unless it involves my child or my wife. Thts why, if I see a guy drinking a beer in the restroom of a public library I will report it (like I did) to the front desk and the police because that is not a bar. That's how I felt last Friday (01/24). I brought my daughter for a make up class, and there were parents sitting on the regular tribunes. One of then decided it was the perfect time to take a nap, so he laid down and covered his face. It was a very disgusting and ghetto-like spectacle. He looked like a tramp or a homeless person sleeping the hangover. I tried to wait patiently for him to correct that, but it did not happen. I saw the faces of other parents, and they did not look pleased either. I kept thinking if I should get up to say something, so I finally did. I went to the front to report this and to explain why I did not want my daughter seeing adults sleeping in a place that is not to sleep. They said they will tell the manager, Ms. Ashley. I shared how the Mesquite location was super ghetto and there were people eating, yelling profanities, and doing other things that should not be allowed on a family place. That's why we left and came to Plano. So far, people had been respectful and the facilities clean. After several minutes, Ms. Ashley came to talk.. to me!! It was very awkward. She said that the individual had been there for hours (I don't think it was true) and probably "he was very tired, but you shouldn't worry because this is not something that it is always happening, and this is a safe place for your child". I think I literally dropped my jaw. I was in total disbelief and I just said "ok". I knew it was pointless to argue. I had gone to the people in charge to do something about a situation that should not had happened in the first place. My daughter comes to class at 7pm and I am also very tired after a long day of work. I'm sure other parents are also really tired, but we know how to have behavior standards, and if I ever was super sleepy I would go to my car. The website says this is a family place. Why should I have to expose my family to people who want to just do whatever they want without caring for the surroundings? He finally woke up, and guess what. He started vaping. It was just a couple of touches, but he kept his vape in his hand until everyone went home. Of course, I thought, these are the people that are protected and not told anything about their actions. He goes to sleep, he vapes. Bravo, ASI!! That was honestly strike 1. Today I am watching my girl's regular class and there is another parent having dinner and dropping food in the same public family place. Strike 2 in less than a week. Of course, I only waste my time once. I have no doubts Ms. Ashley reply is going to be something like "Probably she is very hungry" (poor little thing) if I went to talk to her. I requested a solution and the manager decided to come and talk to me like I was the problem. I respected and followed the appropriate channels to do this. I disagree with what happened after that, and that's why I am super thankful for social media and avenues like Yelp, Google, and TripAdvisor to share this. My hope is that leadership above Ms. Ashley reads this and emphasize family standards and behaviors. It is not enough to say that this is a family place. Show me,...

This isn't the worst place but this isn't a great place either. Not all coaches are made the same and that is definitely made clear here. The manager of the gym is pretty lazy and not interested in really hearing your concerns. They have brought in a guy from another location to retrain the current coaches and restructure the programs because the current coached are not teaching form and technique the way they should. My daughter started in their kids 1 class and was not advanced to kids 2 because the coach did not know how to recognize when a child has mastered the level of skill and when they are no longer being challenged. When I spoke with one of the head coaches, they assessed my kid and said she should have been advanced a long time ago....That same coach assessed my kid again after being in kids 2 for a few weeks and put her in Girls bronze. She was the smallest one in the class but she learns quickly and needed a coach that would move her with her skill. The original coach tried to say she didn't advance my lid because she was a kid that didn't listen....after I had already had issues with that coach about singling out my kid for little crap and clearly showing favor to other kids. She was not about to hold my kid back in her skill just because she didn't like my kid for whatever reason....she wasn't one of the kids not paying attention clearly since she grasped the skill set and could name all positions. That specific coach is no longer at this gym. If you just want your kid to be active then put them here. If your kid is trying to be an advanced gymnast and compete, I'd place them somewhere else. Again, not the worst, but not great either. They aren't even teaching the correct form and programs are having to be re-written......Don't...

Horrible and worst customer service I have ever dealt with . Sure they’ll take your money. I had stepped outside then came in to my daughter standing next to this woman. She asked “where are your parents?” She didn’t acknowledge me when I said “I am”, so I spoke up. She said that we didn’t pay tuition. (Her dad was supposed to pay this month) . So she fumbled through the computer then all of a sudden clicked on the card on file (which was mine), without telling me she was doing so. I told her her dad was supposed to pay it, and she started arguing with me about it. It was an African American woman with straight long hair who was extremely rude and threatening with her body language. Girl we are not on the streets!!!She was pumping her fist in her hand like she was going to hit me because she could not control herself! I asked for her supervisor and she told me there was no supervisor on duty! This is beyond infuriating. Plano west. I will report y’all to the Better business bureau . And to whoever else I need to report to!! I will never return to ANY of y’all’s establishments. You couldn’t...