CVS — Local services in Dallas

04/23/25 I went to CVS to go pick up my two prescriptions. I sat in the line of the drive-thru for 30 minutes. When I got up to the window, the teller told me that my prescription was not ready to be filled when I got phone calls and text messages that it was, I told the girl to go back and check again because she's wrong and she comes back to tell me that somebody picked up my medication 3 days ago and it was not me. I freaked out because I have high anxiety and it is a narcotic medication through Advanced Pain Management, if somebody picked up the medication I would have needed snow right then and there so I could file charges. I parked my car I come inside to talk to the pharmacist to find some fat ass sitting behind the counter eating his lunch waiting on customers. I asked him to help me figure this out and he kept walking away from me with food in his hands. Finally I yelled can you please put the food down and help me and talk to me, I told him you should not be eating lunch and waiting on customers. He was extremely rude and started yelling at me. The girl at the counter made the mistake my medication was not filled and they were fillling it as I was standing there. Then the guy eating lunch I'm guessing was either a pharmacy tech or a pharmacist throws my medication in my bags on the counter for another clerk to handle me. I find is extremely extremely offensive that a pharmacist would eat food and wait on people with food in his hands, is this the kind of shoddy crap I'm going to have to deal with from CVS's Pharmacy because I'll go to Walmart instead. Or maybe I'll just go down to Rite Aid, I never again want to be treated this way by one of your technicians in your business. Or I'm going to get in touch with the district manager and have this guy written up. He wouldn't even give me his name he had no ID tag on he was just standing behind the counter eating his food waiting on people....

The Pharmacy in Dallas, Pa. is the worst. Every time I go for my meds there is a line with 6 to 15 people. Ordered a refill online and received a confirmation Email saying the med refill would be ready in 2-3 days and I would receive a text when it was ready. The 4th day came and no text or call. Stopped in to see what was going on with the order and was told the script had expired and was told they would contact my physician to get it renewed. Waited 3 more days with no response from CVS. Went online with my health provider and had them renew script as it still was not renewed via CVS which means they didnt call my physician in 3 day period. My Health providers web site and said the script would be ready in 3 days. Its 3 days and it still is not ready according to CVS automated answering service, Automated service is telling me it wont be ready for 12 days. My meds supply is gone and can't get any info from CVS. Now I have to go nearly 2 weeks without my med. I will be shopping for a new...

I'm one to give a 10 when it's not really a 10. If there is care, honesty, and willingness to assist. ! I will however tell the truth so a company can fix it. (Commenting as I am a caretaker) Honestly I thought since it's Dallas Area Pharmacy and 24 hours it was going to be much better than anywhere else. Wrong. Not only are they almost a week late one a life sustaining medication, but the order was just put in today, when it should have been put in almost a week ago, they never answer the phone, and the staff is not only rude but snobby. Stick with your current Pharmacy. Even if it's an Hour away. Not worth going to CVS pharmacy Dallas. When we advised we were calling corporate the worker said "Go ahead". Someone needs to teach these kids respect and customer service. Also . It looks like bots give them a good rating because if it was every other honest review on here it would...