EZPAWN — Local services in Dallas

I just called EZ pawn and I asked to speak with Bruce and the lady by the name of Lily answer the phone and I asked her can I speak to Bruce and she said may I ask you calling I said no I’m just trying to speak to Bruce and she hung up in my face. this is the fourth time.This lady have done that to me. This is very unprofessional I’m get my stuff at this pawnshop and I never shop at any ez pawn again I’m so sick of her she is so disrespectful, when you come in person, she laughing in your face ,I have told the store manager Jesse last time lily hung up in my face ,lily is very disrespectful this store really needs structure and need to learn how to treat customers ,so if I lose my things in there it’s her fault that’s why I don’t deal with her at all .Evertime I come in there she always standing behind the counter doing nothing lily has no customers service...

My husband just called up there to check on our pawns and layaway and he asked to speak to the guy Bruce that he always deal with and his lady name. Lily answered the phone and hung up and my husband face that is very disrespectful to hang up on someone. Because he wouldn’t tell her who he was, that is so wrong and very disrespectful , I’m very disappointed, but we will never visit this pawnshop again after we get our things out this is why my husband and I don’t deal with her at all every time we visit the store she standing behind the counter doing nothing.That was so wrong an very unnecessary people just don’t have respect anymore and my husband did nothing wrong to her for lily to hang up in his face all because he didn’t tell her who he was. I wouldn’t recommend no one to visit this store too...

Ezpawn on 2940 S. Buckner has the best customer service this one at 152 South Buckner employees are very rude so I guess they got rid of the two black girls that was there now it’s full of Hispanics which they rude and so disrespectful one of the girls she thinks everything is just so funny when it’s not that’s why I will never go back to that pawnshop. I was trying to go in there to support them but no I can’t do that. I guess I will continue to shop at the one at 2940 S. Buckner . This is the only Ezpawn I ever been in thats so rude .I just wonder what happened to the two black girls that was there at that location now it’s all Hispanics and one Caucasian older guy. Corporate really need to do something with the store because they don’t have good customer service skills at all just...