Walgreens — Local services in Dallas

This place isn’t that good. They gave my mom half of her pills and not all of the amount that she was supposed to receive. Once she told them the issue, they were rude to my mom. Then me and my mom bought toilet paper, they were on sale if you bought two. My mom told the cashier worker that she had two of them for $10 and left the other one in the cart and I noticed that she was very impatiently and quickly scanning the items and not responding to what my mom said, she didn’t look up to see what my mom was talking about and she looked very focused. After she was done, I asked my mom if the worker scanned both of them and my mom asked her and she said no. My mom told her that she asked her to scan one twice to charge her for both and she told my mom, “You didn’t tell me that” I even agreed that I heard my mom say it. It’s not that hard to just admit you weren’t paying attention instead of lying. Then, she did something wrong and returned my moms money but then told her to pay $10 I don’t really know this part of the situation that well but the worker ended up trying to make my mom pay $18 and my mom spoke up and told her that it’s wrong. The worker called the manager and the manager wouldn’t even let my mom say her side of the story. My mom is hispanic and asked the manager if she speaks spanish and all the manager did was shake her head, it wasn’t clear who she was shaking it to because she was looking down reading the receipts and the cashier worker was talking over my mom. I’ve been here plenty of times and seen the manager speak spanish before. Sometimes it’s good to get the customers point of view of a situation. In the end the manager fixed it and made my mom pay $3. They were basically trying to rob our money and do not give...

Honestly, I would give zero stars if possible. Over the past year I have had multiple issues with this pharmacy. They have repeatedly been closed during hours they were supposed to be open, on four different occasions they told me that my prescriptions were ready and then when I arrived to pick up said prescriptions I was told they were out of stock and would have to wait days for my medication, and then my most important prescription (something I have to take multiple times daily) was split into multiple parts without anyone warning me or asking if I still wanted to receive the prescription (I would not have and would have had my doctor cancel and then resend the prescription elsewhere). The absolute final straw l was when I went to find out why my medication had been split without warning or consent, I was spoken to sarcastically, laughed at, and rudely accused of “drug seeking behavior” by the pharmacy technicians. Which is a wild accusation to make when my prescription has been prescribed by the same doctor, in the same amounts for over a year. No matter how convenient this location may be, if you care about being treated with dignity and receiving your medications in a timely manner, please go anywhere else

UPDATE: I have spent the last four days trying to get my final prescription refilled from this location before I can be fully done with them, and despite repeated promises that it would be ready on Saturday morning, it was not. It is still not ready on Monday morning. Staff is still rude and unhelpful. This is fully...

The pharmacy staff at this location are incompetent.

Firstly, I was promised that my daughter's crucial medication would be ready in 20 minutes, only to arrive and discover that it was out of stock. Shockingly, this crucial detail was not mentioned when they informed me that the medication wasn't covered by insurance.

To make matters worse, when I was assured that the medication had been ordered and would be available the next day, I later found out from another location that it was on backorder and wouldn't arrive until 10 days later! This level of incompetence and disregard for customers' needs is inexcusable.

Not only did this situation cause unnecessary stress and inconvenience, but it also put my daughter's health at risk. The pharmacy's inability to communicate effectively, manage their inventory properly, and disclose crucial information is simply...