Atlas Embroidery & Screen Printing — Local services in Dania Beach

I had been a customer of Atlas Embroidery & Screen for a few years. I used them because I can bring my own shirts in to print which is easier for me. To put it simply, Atlas is one of the worst companies I have ever worked with. First of all, they are really really slow to print. Getting a mockup from them takes forever and any changes you ask for takes forever to get back. You always have to keep emailing them to ask how the order is proceeding. Unless I paid for express printing I don’t think I ever got an order in less than 3 weeks.

The worst part is the number of mistakes that they make. The first order I ever printed with them had a pretty big element missing from the graphic when they printed the screen. That client was very nice and let it go and took the shirts. After that first order I would say that 30 – 40% of anything they printed for me had a mistake. Some minor some major.

Getting an order from them was nerve racking when you know there is a good chance they printed it wrong. Forget drop shipping anything to a client with Atlas because you never know how they will print an order.

And when they make a mistake they have every excuse in the book. On one order they printed a front left logo almost to the armpit on 200 shirts. Their excuse on that was that everyone has a different size chest and it would look different on everyone. Great excuse and all.. but I can’t give that to a client when I 100% stand behind anything I sell and the logo is nowhere near where the client asked it to be.

At one point I had 2 or 3 boxes full of misprints that my clients wouldn’t accept and that Atlas wouldn’t reprint.

I obviously had to switch to a different printer after all their mistakes. But a few weeks ago I had a customer order a reprint on an order from a while ago. It is quicker to order a reprint than to set up a new order so I sent the reprint to Atlas since they already had the screens.

Atlas printed them and drop-shipped to my client. About an hour after they arrived at my client’s business I get a text message with a picture of him wearing the shirt. The logo which should have been centered was way off to the left. It looked ridiculously bad.

Rather than returning the entire order he only asked that the 11 worst shirts get reprinted. As the shirts got larger the placement was more and more off and he only needed his bigger shirts reprinted. I sent them back to Atlas and then atlas emails me that the shirts “are slightly off but they are within the .5” – 1” variance we allow for printing location.”

So a 1 inch variance on a 12 – 14 inch printing surface is within the acceptable limits of Atlas. This is pretty ridiculous if you ask me. They are so clearly off-centered it’s a joke.

It is my opinion that Atlas does not stand by their printing. They systematically make a large number of errors and really need to come up with a new quality control system. They make it a very long and complicated process to get their errors fixed. And based on how awful my last order was with them, it appears as if they aren’t even bothering to reprint anything that is less than 1 inch off-centered.

My advice is to look elsewhere for a printer. I switched the Duramexink and in the last year they have not made one mistake on...

The prices are good but you pay for what you get. There is no quality control and they will run a job destroying many pcs of apparel then blame it on you.

In this specific case 50 caps were destroyed because the embroidery file that we supplied indented the caps. Karl from Atlas did multiple stitch outs for us and it looked great from the scan they sent us. I also asked Karl if everything looked good. He gave the A-OK and we went forward with embellishing the caps. When the customer received the caps they were indented a lot. I contacted Karl about this and he explained to me that they are a factory and they are at no fault. They just take your file and run it and don't look back. Mind you this was after we did the stitch outs and he said everything looked good.

You would think that maybe after a few caps were destroyed they would have stopped the job and...

I work for a small company and every year we host a charity golf tournament. This past year we decided to have T-shirts made with our company logo as well as all those who were sponsors. This was a last minute decision so we knew finding a company to make the shirts might be a difficult task, and on top of our time crunch we had a budget to stick to.

Atlas Embroidery was the first company we called because of raving reviews from other small business owners in the area. After our initial meeting to discuss our needs and ideas we had a draft ready to go.

Outside of the excellent customer service, Atlas made the whole process almost effortless. The turn around time was incredible and the shirts were top quality. We will definitely use Atlas for future screen-printing needs as well...