Myra Q Hu, M.D. — Local services in Davis

To preface this review, I am leaving 1 star because it requires that I leave a minimum of 1. If I could leave less, I would. I am a bit disappointed because my experiences with every other Sutter doctor have been wonderful. In fact, I am going to be leaving my PCP a glowing, 5-star review shortly. This review has nothing to do with Dr. Hu's knowledge or expertise. There are three factors that play into this review: (1) I feel like I was being fleeced by having to pay additional copays to effectuate the care plan we had previously discussed, (2) Dr. Hu's approach to the messaging portal and telephone calls, and (3) how Dr. Hu chose to communicate that approach.

To my first point, during the two appointments I had with Dr. Hu, we discussed how we would approach my care plan. That approach consisted of a primary plan and two backup plans. The primary plan was for me to take “medication A” because that was required to try before being able to qualify for “medication B.” I took medication A, and I could not function on that medication. The first backup plan was for her to prescribe medication B if medication A did not work. However, we created a second backup plan, which was to prescribe “medication C” if insurance rejected the request for medication B (which it did). When the primary plan did not work because I could not function while taking medication A, Dr. Hu’s staff reached out using the messaging portal to schedule a follow-up visit on what we would do next.

I called them in reply to their message and indicated that, in lieu of another appointment, we should follow the care plan that we discussed in my prior appointment (which included pursuing medication B and, if that was rejected, medication C). After a telephone call and some back and forth, the doctor’s office decided to follow the plan and prescribe medication B. My insurance rejected that request. I received another call to schedule a follow-up visit, and I asked about following the plan again (i.e., going with medication C). Ultimately, instead of following the plan, we had a follow-up visit because, as of three months after the initial plan was created, I still had had not received what we had discussed (again, for insurance reasons, which is not the basis for this poor review).

It was at that follow-up appointment that Dr. Hu communicated her approach to the messaging portal to me, which I found extremely off-putting. After the pleasantries of “How are you?,” but before getting into the substance of the appointment, Dr. Hu had a little bit of “housekeeping” to address. She personalized it to me as well, which made it feel all the more icky. “You’re an [insert my profession here], right?” She began. “In your career, you don’t like working for free.” A bold and incorrect assumption because volunteering and public service are a part of my career. “I also don’t like working for free, so please do not ask for care or advice through our messaging portal or via phone with my staff. If you do, I think we need to revisit our doctor–patient relationship, go back to your PCP, and get you a referral to a different doctor.” Excuse me, what? She allowed me no moments to reply or interject. If not to message your doctor, what is the point of the portal? Especially because I had asked that we do what we had already talked about. That should not require an additional visit or copay. I was in shock, dumbfounded, and disgusted—I could not get off that video visit fast enough.

The outcome of the visit was to reprise steps 2 and 3 of our original plan (namely medications B and C, in that order). She also requested that we have, and had her staff schedule, a follow-up visit in a month, which, again, did not make sense given that we had a plan and a backup plan. Why would we need to have a follow-up appointment when she could just do what she said she would do?

I have since cancelled all future appointments with Dr. Hu and am seeing a different neurologist.

Would not recommend.

*My review was much longer, but I cut it down because of Google's...

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