O'Reilly Auto Parts — Local services in Dawson

Came in today and received the most nonchalant, subpar customer service possible. We are long standing customers of oReillys and have never seen such subpar service. We came in to receive help with our mass air flow sensor and although we knew that the part wasn’t available, there was no extra help or even acknowledgement of a solution offered. No one tried to assist with recovering the part, no phone calls to any other stores or anything which we’ve never experienced. We were definitely dismissed and left wavering our problem. Thankful that the Albany location was able to...

I drove through as I was on my way to Florida. It’s was raining and I was desperate for some new wipers. Sabrina became my immediate “husband replacement”, (he was not there and I’m not the brightest when it comes to anything with cars). She made sure I had the right size and offered to put them on for me! Which I thought was super nice and kind. I accepted (because I would likely put them on wrong) and I tried to throw her a $20. She declined but likely due to policy, but O’Reilly’s let me tip this sweet woman! Thanks Sabrina!...

Not the way you want to start your drive back home from Georgia to Florida, water pump went out ! We called O”Riley’s to see if the part was in stock, and spoke to Mark. Mark found the part is in stock… Yay O’Reilys!! Mark stepped up and delivered the water pump and 2 jugs of anti freeze to us on the side of road !! My husband replaced the pump and BAM we are back on the road! Mark you saved the day and our trip back home! Thank you so much for the excellent customer service you...