Appliance Mart — Local services in Decatur

I have no idea why anyone ever shops here. It's overpriced and DISGUSTING!

So, I went here to check out some appliances. I saw they had used appliances too and did look at their outrageous prices on those units. Wow. Really, stick with the newer appliances if for some reason you're being forced to shop here. Ideally, go to another place--even Menards has good (new) appliances at good prices!

What got me though really is their pretty severe roach infestation. It was in the dead of winter and there were roaches EVERYWHERE. Easily hundreds of roach bodies. All over the appliances, all over the floor. It was cold so the roaches were all "sleeping" but they were everywhere. The lady walked around and had to have seen them too but didn't say a word about them. The place must have a massive, massive roach infestation. It was disgusting. I can't believe nobody swept them up before customers walked through either. I can't believe the lady didn't at least say something about them trying to handle the obvious problem. Nope, she just acted like it was all normal.

I understand the building is old but, guys, come on, get an exterminator out there and clean up the mess in the morning before the customers come walking through! Invest a little in respecting your customers, nobody wants to bring...

Call to have my icemaker line replaced. Took 4 visits and a no show to fix it.

Visit 1 - Someone came to diagnose the problem. Were told we needed a new pump and hose.

Visit 2- Repair man showed up to fix. Determined that the incorrect pump was ordered. Would need to order a different pump.

Visit 3 - Repair man came back. Correct pump was installed. Determined that the incorrect hose was ordered. Would need to order a new hose.

No Show visit - was supposed to be at my house at 4 pm to replace hose. At 4:20 I called the store. I was told that the repair guy called in sick. It would have been nice if someone called me to tell me that earlier. I would not have been notified if I hadn't called to find out why he was not there.

Visit 4- Refrigerator hose was finally replaced.

I was charged for the first service call and the last.

The repair was finally done but I had to leave work early multiple times to get the...

Horrible. Brand new stove stop working within 2 days and on CHRISTMAS DAY! WAS NOT ABLE TO COOK XMAS DINNER! Went on Saturday to speak to them about our loss/situation and the SALESMAN TODD was no concerning and yet not very much helpful. He made a comment that was very unprofessional. For to give a small mom and pop shop some type of business WISH LIKE HELL we did not because the service was not acceptable. Do not recommend this place by no means necessary. Most of the Decatur residents are sketchy individuals. The service showed at this...