Grainger Industrial Supply — Local services in Deer Park

I buy a lot of tools and hardware from Grainger, and usually enjoy the availability of items from this company. Recently I had a problem with an item that came to be defective in every way possible. When I tried to return the item to the Deer Park Branch, the sale clerk refused to refund, return, or exchange the item that was in question. When I asked to speak to the manager, he also refused the same because the item was used and stated that he cannot verify that the item was faulty. I tried to explain to him that I usually buy the item from McMaster-Carr, but went with Grainger because I was saving quite a bit more. Clearly the item was cheaper than McMaster because it is of inferior quality, but the manager simply said that I should of continued using McMaster's product if there was not any problem with it and that I will not get this item refunded or exchanged. It has only been 10 days since I bought the item from the store and I also had the receipt, most stores would have gladly done something more positive about the situation and would have at least exchanged the item. Deer Park Grainger is "special" I guess. Anyways, the manager's name is Jonathon, and the sales clerk is Jim. What fine examples of customer service at this branch, I'm being sarcastic of course. I had to call corporate and the Customer Service representative by the name of Debbie was very kind and appropriately rectified the situation by simply refunding the total amount. I will continue shopping at Grainger, I'll just have to buy their stuff from another Branch or simply order their stuff online. Its a shame that there are people out there that give such a bad reputation to such a great company as Grainger, I'm talking about Jim, and Jonathon of course. How they were hired is beyond me. Thank You Debbie, for...

This used to be a great place to get most of what you need for a job. These days it's just frustrating trying to help some youngster that doesn't know what various fittings or tools are. If they can find it on the computer, and if they have it, and if you can put up with the frustration, it's a great place. If I'm ever forced to go back again I plan to wait for a customer service representative that's been in the trades long enough to know what I'm asking for.

And the phone system is worse than the store, multiple calls and after the virtual system BS, each time I ended up with a friendly delightful young person who had no idea what I was asking for but if I could give them a part number they'd be glad to look it up and tell me if they have one and where they have it. I am past being able to deal with...

I come to Grainger, because my company has an account with them. But it doesn’t do any good. They never have what we need in stock. The answer is “we can have tomorrow”. Grainger’s prices are way high than any other stores. People didn’t normally mind paying the higher price because they use to have it in stock at the store. Now if you need it make sure you order it two days in advance. Because it will have to be shipped to the store and that won’t be until at least noon the next day. They have all the shelving in the back but most of it is empty. Absolutely ridiculous!! This is not the first time. This is a review due to this happening over the past couple years. If I didn’t need to come...