Kroger — Local services in Deerfield Township

I’m getting to the point where I may stop shopping at this store altogether. Everytime I come in here I am followed by at least a couple people who work at this store. It’s very violating and wrong for store managers to do this. The skinny dark haired man, I think he’s a manger will pop out of nowhere when I’m shopping and minding my own business. Multiple times I’ll be in the produce section (this actually happened again today) and about 3 store managers will huddle nearby where I’m shopping. I do feel like I’m being targeted as a single female shopper minding my own business. The managers that were trying to stalk me this time were shorter and Mexican. I have given this store so much of my money and spend between $20-$80 here multiple times a week. I’m sick of their wrongful suspicion and targeting of me as a paying customer. I guess all stores assume the worst in customers post covid. It’s an awful feeling to give a store your business and hard earned money and get treated this way all the time. I was trying to give them the benefit of the doubt and thought maybe what I’m experiencing is a coincidence, but no. It’s happened enough to where it’s violating and wrong. I’m considering filing a lawsuit against Kroger for this kind of behavior towards me. Do not assume that paying customers are doing anything wrong. It’s hurtful and violating. Customer service here needs to be huge revamping to...

This Kroger is fine, but compared to other stores the layout is confusing and congested, even after a recent remodel.

My main issue with this Kroger is the reliance on self checkouts. While the store has multiple non self checkout lanes, they are rarely staffed and are always busy. This leads to long lines of people waiting to pay for their groceries, in any lane.

It seems the reason this emphasis on customers using the self checkouts is none other than corporate greed. Less workers manning the actual lanes means the store pays less employees. Kroger wants the customer to provide them free labor under the guise of a “quick checkout” when it’s really the only option most of the time. If there were more employees working the actual lanes, there would be much less traffic.

Another issue is the self checkout machines themselves could induce rage in even the most reserved customer. The machines are plagued with errors, slow load times, and glitches. Not to mention the machines always seem to think you are stealing from them, holding the process up even more.

Overall, every time I walk in this store, it’s a cold slap in the face. It reminds me that Kroger does not care about the consumer, only their money. Kroger would rather redesign a store and exploit free labor from people who already have jobs than actually schedule/hire enough employees to cover the...

I shop at Landen Kroger approx 3 to 4 times per week. Recently i have notices serve has changed. Today i was at seafood count around 12:30 and waited almost 15 minutes and no one was around. I went to dailry section and beauty supplies and came back still no one around. I finally asked a young guy if he could help me find someone He came back and indicated everyone was in a mgr meeting and i would most limely have to wait til it was over. I finally jus left the store.

I came back at approx 4:25 and found a note on top of the seafood counter indication " back in 15 minutes". Yhere was no time reference to know when the person would return

I cant understand how the GM would pull all sercice associates away from their positions for over 20 minutes or mor and then allow a sign to be placed for additional time away.

I have been on the service industry all my life and this was pretty ridiculous. There are 8 other grocery stores within. 4 mile radius of my house in Landen and dont understand why the management at Kroger doesnt understand their competition. It is really sad to see the lack of customer service at a store i have shopped at for...