The UPS Store — Local services in Deerfield Township

My husband and I have a side business we run from our home. We send in a lot of product, multiple times a week. Every time we enter this location, we’re greeted with eye rolls and sarcasm about the frequency of our visits and the amount of product we ship. We try to be kind and pleasant during our visits, but are still met with annoyance. We’ve worked hard to optimize our packaging so it’s fits within the shipping guidelines of the store as a convenience to the employees, and we’re still treated with disdain every visit. We label each of our packages at home to provide less work for the employees and are still somehow their enemy, with comments like “you again? You just came yesterday”, or “we always groan when we see you pull up”. It’s very off-putting as a regular customer. With our level of frequency to this location, we’d hoped to develop positive relationships with the employees, but have come up short. Kindness goes a long way in any business, and I’m disappointed UPS hasn’t trained their employees to extend this courtesy to...

Pat is a true gentleman! I arrived 5 mins before the store closed, struggling with a large box, and he ran to the door to help me. I was having the worst day and he restored my faith in humanity. Other places have asked me to tape the box so I asked for some and he said, I will take care of it. I’ll always come here just because the...

Just wanted to give a shout out to Pat. I had a few returns to make the other day. I came in with the first two and told him I had more in the car. I had my baby with me so I had to make multiple trips. He offered to follow me to my car and carried in the rest of my returns for me. He was kind and treated each guest with respect. Thank...