Performance Chrysler Jeep Dodge Ram Delaware — Local services in Delaware

Do you want constant excuses and delays? Want to pay for repair work twice? Do you want to be completely ignored by all managers and feel they don't care if you take your vehicle to them? If you answered yes to any of those questions, this absolutely horrid service department is the place for you.

Long story short, I took my Jeep in twice for the same oil leak; it sat in the parking lot for four weeks and cost me hundreds of dollars and endless frustration from being constantly ignored. Instead of giving me the option to reschedule the service because I had hotel rooms for a Jeep event, they constantly ignored and lied to me to the point that I missed the event and Mr. Smiley didn't have the respect to speak to me after it was done. If you want to know the utter ridiculousness that ensued from a simple oil leak and the hundreds of dollars I had to waste, keep reading. All customers should be aware that this business is NOT BBB ACCREDITED.

I emailed the Service Manager Joshua Smiley, General Manager John Masters, and Dealer Principal Bruce Daniels and was ignored by every one of them. Smiley responded to my second email attempt, advising that he would call me, and never did. I filed a complaint on BBB that went to Executive Administrator Kathy Shewak but was ignored. Schedule any service you need for a vehicle somewhere else. If it is any warranty work, you will be put last no matter when you drop it off.

On April 21st, I dropped my jeep off for an oil leak. On the 23rd, I was told the technician had degreased the undercarriage and stated that it was residual oil from a previous leak. I paid for the degrease and picked the vehicle up the next afternoon. I continued driving the vehicle and parking over clean cardboard daily, and the oil continued leaking. On May 14th, I returned the vehicle to the dealership, and on May 20th, I was told there were 2 oil leaks; 1 was a new leak, and 1 was a leak incorrectly repaired by Mathews Jeep in Marion. Both were covered under warranties. I was told the work would begin the week of the 27th. I explained that I needed the vehicle back for a Jeep event on June 20th. On May 29th, I was told it would be started the next day. On the 31st, I was told it would be started the following week. On June 7th, I was told it would be started the following Monday. On the 10th, I was told it would be started at the beginning of the following week. On the 19th, I was told it would be started that afternoon. I told Service Manager Joshua Smiley I needed the vehicle by the 20th for a Jeep event. On the 21st, I was told the work had been started, but it wouldn't be finished until later that evening. I told him if they had advised the work would not be completed by that date, I would have rescheduled it for after my event. However, I was not given that opportunity. The dealership called later that evening that the vehicle was done, and I picked it up the following day, paying for the warranty deductible.

The dealership knew from the drop-off date that I needed the vehicle by the 20th for an event for which I had booked hotel rooms. After begging for communication for weeks, being constantly postponed and ignored, I had to pay for the hotel rooms I did not make it to and the service...

PLEASE READ!!!!!!!!

First and foremost I want to say thank you to the team at performance. I've owned over 50 cars in my time and have always avoided dealerships when I need work done to them out of my realm of capabilities.

Well, when faced with what I suspected was a failing transmission, the only option I had was taking it to the nearest dealership, so I went on a whim and chose to drop it off at Performance. Instantly, I was greeted with a wonderful service advisor named Andrew. After briefly explaining the issues I was having, I specifically told him that this car is not much of value to me, however it is my daily driver and I needed it to last a few more months until I was in the position to buy a new one. I felt it was necessary to say this because as a salesman, I know it is a dealerships job to notify me of further issues and then try to convince me to fix them as well. So for the sake of not wanting to be taken advantage of, I basically said look if it's the transmission, then I have no interest in fixing it, but if it is something small, please be honest and tell me what it needs.

Well, to my wildest expectations, I got a call from them the next day with what was a LAUNDRY list of things that the vehicle needed. And I mean, thousands of dollars worth of parts that needed repaired. (Side note: I had just lost my house to a tornado on 3/14 which is why I basically had no choice but to keep this car for the foreseeable future due to already having to replace everything else I owned.) So I told him look man, unfortunately I can't justify putting this kind of money in the car, but I need it to run. So fix the three important things and don't worry about the rest. To which he replied, he talked to the service manager and they understand the situation, and are going to ONLY charge me for parts and remove the labor from the bill. This to me was more than I could ever ask for.. I never would have even believed a dealership would go so far out of their way to help someone who has literally never stepped foot in their doors before this moment. AND THEN to make matters even crazier. Andrew called me back an hour later and informed me that they are partners with an amazing group called "impact60" who seeks these types of situations out in order to help them in their time of need. He said they are covering the ENTIRE bill, even on the things that I did not request be done. I was absolutely floored. No one has ever done anything like this for me, ever. There are no words to express my gratitude and appreciation. And you can go to my profile and see that I do not go out of my way to write reviews no matter now glowing or negative of an experience that I have had with them..

Long story short: I will forever remember this moment and not only recommend any and every person I can to them, but I don't care if I drive a Ford, Kia or a Tesla, I will ONLY use performance for any and all of my service needs. These people are the best I've ever had the pleasure of working with and this entire experience has been such a blessing. There are still good people in this world and they are proof of that.

Thank you Andrew! Thank you Travis! Thank you...

NEW UPDATES* when I took my car from the dealer I noticed a mildew smell and I called my rep and he stated that "it's not a brand new car" and the detailers washed the mats and placed them back inside the car causing it to have a mildew odor. Even though my rep did state that they would correct that issue I feel like it wasn't worth me driving all the way back to Delaware. I was hoping that they would tell me to go to the local Jeep performance to rectify, but that wasn't offered. I was told that they did a fine tooth inspection all the way around the car inside out; which was not true because my air vent fell off on my passenger side ( later, I inspected it and it looks like some type of glue may have been applied) and my rep stated something regarding a used car.

About a month ago I heard a sound when pressing on my breaks and so I called up my rep and informed him what was going on and I asked him did they change out the braking system and he stated that by law they could sell a car with wear on them smh I reminded him that I took out the mechanic package ($3, 600) and asked was that covered under that package and I have not heard from him or the company since then. This is a pretty car with a lemon like nightmare. I do not feel like a valued customer, it's like once they cash your check it's a done deal and for that reason I feel this was no longer a good experience for me because now I have to fix my braking system on what might not be a brand spanking new car but it's new to me!!! Really inspect your car before buying here!!!!

If you're looking to purchase a car then you have landed on the right place to get your next car! My experience was like no other! At first it was a bad start, but then I was assisted by an associated by the name of Jacob P who showed nothing but humbleness and sweet hospitality. He was very transparent with letting me know that I could not take home my car right away due to an issue with my rim but reassured me that it would be handled. I had caught an Uber to this location which was 40 miles out of Columbus and he was kind enough to transport myself and my mother home without hesitation. I would highly recommend Jacob if you're needing to purchase a new or used car. Thanks Jacob for this wonderful...