Baskin-Robbins — Restaurant in Delaware

Went there tonight and left empty handed. More than an hour before close and the doors were locked. Employees inside were just staring at me, like I was an idiot. Finally, after several knocking attempts, some teenager came to the door with attitude “what do you want?” “are you guys open? It's not close to closing time” “You need to go through the drive thru”. There's no sign on the door saying the dining room was closed and when I asked about that, the kid said “oh we've just been coming to the door to tell people” ummmm no you haven't been? Cause I've been standing out here for 5 minutes and y'all were just staring at me.

I wonder if the GM knows they are closing the dining room before close. That would have been unheard of when I was working in fast food. Heads would roll and jobs would be lost.

I can't imagine this place being welcoming to anyone, so I'm not surprised at the 1.5 rating. How embarrassing...

I was recently in Delaware and was excited to stop at Baskin Robbins because I’m from southeast Ohio and we don’t have any near us. My favorite ice cream is Baskins chocolate. I went in and ordered 2 chocolate cones for my husband and myself. The server went over to the case and immediately said,”oh, we don’t have any chocolate.” I said, “you’ve got to be kidding. No chocolate at Baskin-Robbins?” But I’m afraid she wasn’t. So I asked for a refund and left the store… needless to say, very unhappy. The last couple times I’ve had their chocolate ice cream it was in the middle of the case and not frozen really solid. I’m not sure what’s going on, but my patience are growing thin. I guess I will have to find a new brand of ice cream. Sincerely,...

I must say that I am very happy of having a BR in Delaware and not having to drive to Morse Rd for a Rainbow Sherbet. But the service here was really bad and reading the reviews I see I wasn't the only one with the bad experience. That's why I feel the need of recognizing Bailey. I went to BR on Feb 28th 4:30pm and she was very kind and attentive. I could see how delicately she made my Sundae. She was very polite!! Having so many bad service experience before I was so impressed with her kindness that i asked her name. This place needs more people like her!! Im a fan of my childhood ice-cream so no matter the service I will come back. But the experience could definitely be better and pleasant with more...