I called to ask about the increase in rates on our home and auto policies. We have had no claims whatsoever on our policy, and our vehicles sit at home most days since we are working from home, so I simply wanted to understand why our rates went up so sharply, and to see if there was anything that could be done to rectify the increases, or to see if we could change our auto policy to reflect that our vehicles now sit at home the majority of the time. Christiana repeatedly interrupted me and was very rude, even though I was speaking with her in a kind and courteous manner to understand the reasons behind our rate increases. She acted like she didn't care about me as a customer or as if she were interested in keeping our business. Needless to say, I will be taking my...
Read moreSo, I just got off the phone with RiNo Insurance. Although the rep was super friendly, the price they quoted me was EXORBITANT!!! They sent me a letter with a super attractive quote ($1500/yr) on it, so I thought I'd give them a call. They came back with an annual cost over $7600! I mean, really - 20% I could let slide, 50% higher would still be within reason, even 100% higher would have been acceptable - but this estimate was 5x higher than the letter I received. 5 TIMES!! This is $1100+ higher than the insurance company I was going to leave because I thought they were ripping me off! TOTAL...
Read moreThe team at RINO Insurance Group is top notch! I had no how important it is to be properly insured. They were willing to take the time to explain all the in's and out's. They are very responsive as well, every time I call they pick up the phone and seem so happy. With my old insurance company I always had to call a 800 number and it seemed like hours before I could get through to someone that actually knew what they were talking about. I highly recommend this company, they treat you as...
Read more