Quest Diagnostics — Local services in Derry

I went to Quest Diagnostics at 14 Tsienneto Rd today for blood work and had the most HORRIFYING customer service experience ever. I think the guys lab coat said Arthur. He was huffing and puffing after he saw my order. He was frustrated that 2 of the codes needed clarification and he did try to call my Dr with no success. He tried again and it didn’t go through so I said- no worries, I won’t make you do that and I’ll deal with it another time. Maybe the guy had a hard day so I was trying to give him grace. Then during the draw he said- next time you should come in earlier because it takes a long time for these to process. It was just after 3. So I nicely explained that it didn’t work with my schedule so he proceeded to tell me there is a walk in location 2 buildings down. Okay but I made an appointment and they didn’t give me a heads up on the processing time on the website. Absolutely horrified. I will also be writing a letter to complain as well as calling with hopes to get a person on the phone. So...

I was sent here by my doctor for routine bloodwork. The office was visibly busy because a lot of patients that used to go to 6 Tsienneto Road now go to this location, the staff are absolutely super heroes for dealing with this volume. I scheduled an appointment and when I came back at the scheduled time, the system said my appointment could not be found. The nurse asked me to make an another appointment in the system, but the next available time was over an hour away. I asked if they could please make room for me because I had an appointment and took time off work for this to get done. She was so sweet and was able to squeeze me in for blood drawing even though they were so busy. I also want to provide a shoutout to Bonnie for being such a wonderful and helpful medical professional, she drew my blood and was so knowledgeable.

5 stars for the staff - They rock. 1 star for the Quest system - Needs improvement, shouldn't glitch and cancels people's confirmed...

I've been using this testing site exclusively for over a year. I've been there about six times and I've had a good experience each time. The staff members I've encountered are all friendly and competent. However, before I visit my provider has always sent the lab order to Quest, and I ALWAYS schedule my appointment online. Then, when I arrive I sign in using the Kiosk and normally wait only 5 minutes or so. The entire visit typically takes 15 minutes. That's the way to do it, as far as I'm concerned. I also like the MyQuest website because it has tools that can plot your lab results...