Electric Bikes of New England — Local services in Derry

Best prices and a great experience ordering a Riese & Müller cargo bike!

There are only a handful of places in the entire northeast where you can order a Riese & Müller bicycle. Electric Bikes of New England happened to be the closest to me while also offering fantastic service, communication, and pricing all from a local family operation.

On 2023-08-01, I placed a custom order with EBikesOfNE for a Riese & Müller Load4 75 cargo bike. This was the first day the 2024 model year hit the R&M website. The owner Ray, who runs the shop along with his wife Gail, guided me through the ordering process. I had done substantial research and was waiting for Bosch smart system compatibility with Rohloff hubs as well as ABS brakes, which were both introduced to the US market in the 2024 model year.

The bicycle took several months to manufacture in Germany, during which Ray & Gail maintained excellent communication. I picked up the bike in May 2024 and had a great experience. The team is knowledgeable about the R&M offerings and the Bosch motors.

It’s important to note that this location does not maintain a large cargo bike presence in its showroom, but is able to custom order any R&M model. Therefore, you will have to do your research and likely test ride elsewhere, although you could get experience with several components of a cargo bike in this location. I personally wanted a front-loading cargo bike since they’re the optimal way to transport young children and cargo.

A couple factors created a financially opportune buying experience. First, as the store is located in New Hampshire, there is no sales tax. Second, EBikesOfNE provided a sizable “in store discount” so I paid less than the recommended retail price. This equates to the dealer sharing their margin with the customer, which I don’t think is that common on custom orders of R&M cargo bikes. Half of the payment was due at order time and the other half at pickup. Ray was accommodating in allowing me to use a series of credit cards to maximize rewards on my end.

When I picked up the bike, the team had saved all the little components and important packaging pieces that had come in the box (like brake pad spacers and plugs). During the waiting and assembly process I always felt like I had good visibility into the process and the team was accommodating in terms of any special requests.

In conclusion, it’s great to have a shop like this to sell high end cargo bikes in the region. The more riders we can get on the road and trails, the more we can transition to a less car-centric society with safer bike infrastructure for all! In the words of a random Redditor: “no car will give you the joy that you'll get from riding, at any price point. I had way more fun on an R&M than a...

I brought in my own DIY E-bike and I asked for ONLY the Derailleur/cables and the REAR wheel to be tuned-up. The bike mechanics took the liberty of losing some of my hardware for my equipment and loosening things that I did not ask for to be touched.

I didn't receive a call saying that My front wheel had a broken spoke and received a truing. They just did the service without informing me, costing me more money. Knowing how a truing of any wheel can take a bit of time; I feel as if they spent a lot of the time I paid them on that task; the energy was put towards my front wheel and derailleur. My main issue was my rear wheel, which to me, looks untouched.

In their defense, the derailleur and tension cables were adjusted pretty well.

My rear wheel looked as if it was hardly touched. I put a mechanism in place to detect whether my wheel has been removed or not and to remove my wheel from the frame, you NEED to take off the certain device in place. I was told that my rear wheel was taken off and put onto a truing stand to adjust the spokes, but my locking mechanism, which needs to be replaced every time you take the wheel off, was still on and marked, so I could tell that the mechanic was lying to my face. My rear wheel was never put on a truing stand and was serviced. Not only that, my rear wheel now feels loose and has a little bit of play in it; it doesn't feel safe to ride around. The wheel wobbles the exact same way as when I brought it there. The mechanic also said that my rim was old (It's 14 months old with 3,000 miles on it) and it was impossible to true and he would gladly try again to true it, but it would cost me more money for their time; I don't know if this a subtle way of telling me that they didn't true it or not, since they were so willing to take my money to try it again a second time when it wasn't even attempted the first time.

Whenever you bring your car to a mechanic; from my experience, they always inform you that something needs to be changed and confirm with you before going through with the change; this place did not do that at all and I have the documents and physical evidence to prove it. To hell...

Gotta say, my girlfriend and I love this place. We drove down from the VT/NH border yesterday and ended up leaving with two Aventon e-bikes (Aventure & Level 3). It was Saturday on Memorial Day weekend and the shop was completely mobbed with customers. The employees of EBoNE were running their tails off to address everyone's purchases, questions and facilitate numerous demo rides.

My girlfriend chose the Level 3 after demo'ing the floor model, however they didn't have an assembled model in the showroom. In addition, there was an issue with the bike I initially chose (Lectric Xpeak 2.0) with no available solution that would allow me to leave with a fully functional bike (could have been addressed by mailing a battery charger at a later time but we were very eager to ride). Shane & Steve worked with me to get me into the Aventure 2 with some very nice perks (they felt terrible about the charger issue with the Xpeak, even though it could in no way be attributed to anything they did).

I think the icing on the cake though was that they dropped everything and built both our bikes from warehouse inventory that afternoon in order to allow us to leave with them that day. The normal procedure would be to have the customer come back in a day or two and pick up the assembled bikes. As I mentioned, the store was packed with customers and my observation was that everyone was tended to in a timely manner despite two employees being pulled away to build our bikes. This was very much appreciated as we drove approximately 1hr 25 minutes each way.

In closing, we highly recommend EBoNE and it's professional team. If you're looking to purchase a ebike, stop by and check out their vast inventory and numerous brands. We're confident in saying that they'll take...