LA Fitness — Local services in Diamond Bar

I've been to a good number of LA Fitness locations to know what to look for. I have to say that I am a pretty big fan of Diamond Bar's LA Fitness location. I wouldn't say it's the best, but it's definitely not the worst. This gym is located on Golden Springs Drive in a pretty huge plaza. There are plenty of parking spots although the closer and shadier ones are almost always filled up.

The layout of this gym is pretty standard to most other newly remodeled or newly built LA Fitnesses. The cardio machines are all located on the top floor in a big oval with the center carved out allowing for all the machines to be facing towards the middle. The bottom floor has all the weights as well as a select number of cardio machines (for people who might not be able to walk up the stairs to get to the second floor). The basketball courts and the gym class areas are also on the lower floor I believe. I haven't swam in this pool, but it looks pretty nice. There are lots of open windows that allow for natural lighting to shine in.

I've been to this gym in the middle of the day during lunch hour, early afternoon, and late afternoon and I haven't had any problems securing a treadmill or an elliptical (compared to Arcadia's location where the line can get unbearably long sometimes). These machines are more comfortable to use than Arcadia's, but I don't think they have individual televisions. The channels that are on the main TV's are usually news and sports - not the most interesting when you're there in the middle of the day. The machines all work well and don't break down randomly. There's also a good number of rowing machines here as well.

As for the weights - I've only used several of the machines. Most of them seem to be older machines, so they don't work as smoothly. Locker rooms are decent. There's the sauna inside - the ground is made of tile, which always makes me feel like it's a bit dirty. Not a fan of the showers. They're really tight and super cramped, so you don't get much space to move around. People also need to learn to pick up after themselves and not leave clumps of hair everywhere. So gross. They do have an extra mirror area where women can do their hair/make-up after washing up which is nice.

tl;dr - Overall, I like this gym. The machines are rarely ever broken, the workers are super friendly, and there isn't a huge crowd as compared to the Arcadia location. Locker room isn't the cleanest, but ... that is...

On 08/08/14 came in at 7:23am to receive a guest pass to make my final decision on choosing a gym. Spoke with Jose 2 days prior who instructed me to come down at any time to show my ID to receive the pass. I told him I didnt live in the area but would be relocating my home and business near this gym, and that I didnt want to take the drive to the gym in vain and not be able to use the gym after taking that drive. Jose told me "no problem, we'll take care of you, come in at any time". Jose's service was great. I felt like this was going to be the gym for me. So when I arrived, at 7:23am, I told the rep at the counter what I was instructed by Jose and that I was there to receive the guest pass. I was told that I needed to be able to show the pass, through email on my phone, to enter the gym. I agreed. When I agreed the rep then told me, "oh, I cant process that for you, you have to wait for our business hours between 8am-5pm". By this time I'm baffled. I was given the run-around, (from that same male rep which I didn't discuss in this letter) I was told I had to wait for business hours (and yet I'm physically in your gym at 7:23am, clearly your open) and I was called a liar by the rep when he tells me "oh I dont know what Jose told you, he could've said anything....if you want to use the gym you have to pay for a one day pass to sign a waiver". Really? The rep is willing to loose a patron who's obviously serious about using your gym, along with implying that I'm lying about the the conversation I had with Jose? As a business owner, I was thrown, and still am. On top of that I gave the rep my card and asked him to have the gym manager call me. The rep rep takes my card and replies, "no you need to call him". ??? Are you serious? Thats how this gym treats its non-members? I would recommend a "happy meal" before...

DO NOT sign up with them, the manager is really rude and does not care about customer at all.

Here is my story, on last Sunday morning, after I left the center, I found I forgot my basket in the ladies locker room. So I called them right away, there was a nice lady picked up my phone and asked me not to hang up, she told me she found my basket. I told her to keep it for me because I was in rush to church. She said not to worry, she asked my name and said will put my name on the basket and keep it in lost and found. Since they close early on Sunday night, I went there on Monday, the front desk person told me their janitor cleaned out everything in lost and found. I was shocked, I ask her why janitor threw away customer's stuff that your staff keep it for me and even with a name on it....

Then the RUDE manager, Kevin, came to me, don't even ask the whole thing, he keep telling me "our center is not responsible for any of your lost..." I said if your staff had told me that you don't keep customer's stuff, I would come back right away to pick it up ." the manager, he was still not listening, he just keep say "ma'am, there is nothing in here, there is nothing I can do..." I said "I don't accept your explanation, you don't treat your customer like this, you don't even ask who answered my phone call, who put the name on it, and tell your staff not threw customer's stuff away with a name on it...." He just shrugged, give me a "I don't care" attitude. don't even tell me he will train their staff correctly in future....

If this is what their attitude at work, if they don't care about customer, why would we want...