Dolce Cupcake Sweet Boutique — Local services in Dorado

Their baked goods are very good but their customer service leaves a lot to be desired. Their staff almost never smiles. They all look very stoic, sad, grumpy and tired. On more than one occasion when I have requested something I was told a long list of things they cannot do and how they cannot accommodate my request. They want me to know what they cannot do instead of trying to demonstrate how they could possibly make every effort to accommodate my request. They obediently go back inside and ask this mysterious manager who never comes out to talk to the customer and sends messages from inside (rude!) which is invariably "no, sorry, we can't help". The shop itself has an air of cold aloofness. It is never a joyful experience to visit the shop despite the lavish splashes of pink and beautiful looking baked goods. They make little or no effort to engage with the customer. I have had far better customer service at Selectos and SuperMax than at this shop. If customer service and overall shop ambience is not your focus and you only want to collect your pastries and leave, then it is a good...

We ordered a cake from their website for my father’s birthday and it was the most amazing cake! Everyone loved it! It was so moist and chocolatey. We’ve also bought cupcakes a couple of times and they’re delicious as well. The space is small but it’s so beautifully decorated and they have the most amazing desserts. I can’t wait to just go with my friends and enjoy their coffee...

Really impressed with Dolce Cupcake. I was trying to organise a baby shower from the other side of the world. Their help and responsiveness was amazing.

They truly went above and beyond.

I personally did not get to see or taste the cake but I have heard rave reviews!!

Would recommend to all

Thank you...