Verizon — Local services in Downers Grove

I recently stopped into this location to pay off the remainder of my bill. I have many of times visited both the locations on Bolingbrook road, in Bolingbrook, as well as the location on 75th in Woodridge. At both referenced locations, I paid my bill in cash as I do with most of my bills. Never have I been charged any sort of extra 'fee' for paying in person, nor for paying in cash. However, two nights ago I was doing Christmas shopping in the downers grove area for my kids and realized I might as well pay my bill, seeing as how there was a location across the street from the Jewel I was at. I drove across Main st. and stopped in, I had to wait a little bit which was no big deal, what appeared to be the 'manager' was training a new employee and was dealing with another customer which was fine with me I was in no rush. The manager eventually came over and asked if I just had a question or needed something else, and I said, "I'm here to pay my bill." He said 'ok' and went and got the 'trainee' and had him leave the woman they were working with and come to the computer I was sitting near, and log-in using his (the trainee) credentials. Now the manager asked if I was paying in cash, and I said yes. He then proceeded to tell me that there is a "$3 processing fee for paying in cash" I bust out laughing and said "excuse me? you cannot be serious????!!!!" Oh but he was! When I asked what exactly the "process" was for the processing fee, he told me it was because they have to take the money in a bag to the bank!!! I said that's odd, because on many occasions I have paid my bill at Verizon locations and NEVER have been charged any sort of "processing" fee. In fact, I'm almost positive on the few occasions that I have used my debit card, I don't even recall them charging me a "Processing" fee for using my card, which would be reasonable. I just laughed and said ok, because clearly I was gonna get no where and it would just end up getting me nowhere, scum bags like that, not worth my time. Now, granted this is only $3, and when I contacted corporate they were kind enough to refund me the money back and even gave me $5 rather than $3. You might be thinking whoopie do $5!!! However, nowhere on my account, no where on my receipt, is there any extra charge equaling $86, instead it only stated I paid the $83 that was owed. I then checked my Verizon app, and viewed my payment history, and it oddly was NOT on there either. My issue to be clear is clearly not the $3!! My issue is that if they were willing to do this to me over $3, who knows what they are scamming other people out of, especially and specifically the people that are coming in their paying cash. It could be for anything, accessories, chargers, cases, PHONES!!!! who the heck knows, if they're willing to swindle $3, out of me with just such ease, its clearly not their first time. I advise anyone that frequents that store to check your receipt carefully, because I contacted corporate and they said there is no such thing as a "processing fee" for paying cash!!!!! Customers beware, and to the store manager, you may have thought I was just another dumb blonde, but what you didn't account for is that I'm actually a graduate of De Paul University, and I don't have a job, because I have three kids in school, all day. Needless to say, I have nothing but time on my hands, and I like to keep my schedule open in the event something comes up Honestly, you should be ashamed of yourselves, and then training the poor new kid to do the same and scam people. Not only did I call your corporate headquarters, I emailed the CEO of Verizon, made a consumer complaint with the Illinois Attorney Generals Office, as well as the BBB. So maybe next time, I think the lesson here is, DON'T EVER JUDGE A BOOK BY IT'S COVER!!!!! SMDH AND TWO DAYS BEFORE XMAS, SHAME ON YOU!!!!!!! I'M ACTUALLY...

⭐ 1 STAR – THIS ISN’T JUST A BAD STORE – THIS IS A FULL-BLOWN VERIZON SCAM ZONE This place pretends to be a Verizon store — same logo, same branding — but what’s inside is nothing short of a disaster circus run by undertrained amateurs and condescending managers. It’s a third-party store!

I came in to trade in my personal tablet and left with my entire life destroyed. Why? Because these geniuses, after gaining access to my account, didn’t just wipe my old tablet — they also accidentally wiped my personal phone, including the virtual SIM card. That meant I couldn’t verify myself, access email, text messages, banking apps — nothing. Total blackout.

I spent hours trying to recover, only to find out that the new tablet they sold me was not what I wanted. I returned it the next day. They told me, “No worries, we’ll take care of the trade-in,” and even called customer support to confirm it. Fast forward TWO WEEKS — and now nobody knows where my tablet is. Not Verizon. Not this store. No one.

When I asked what the hell happened, the clueless staff member called his manager who told him, and I quote:

“We don’t track anything after we ship it out. The customer should call Verizon Corporate.”

So let’s break this down: I handed them a $600 device. In person. In their store. They shipped it somewhere, can’t track it, and they’re telling ME to do the legwork to recover it?

What the hell is this system? What kind of “company” operates like this?

But here’s the deeper scam: This isn’t just about one bad store. The problem is Verizon itself, because they allow these shady third-party stores to operate under their name — while taking zero responsibility for anything they screw up. They let these people wear Verizon uniforms, use their signage, look official — but when a problem explodes, you’re on your own.

So here’s my advice: 🚨 RUN — don’t walk — AWAY FROM ANY STORE THAT SAYS “VERIZON.” It doesn’t matter if it’s on the front door, on their shirts, on their receipts. It’s all a trap. If Verizon can’t control who represents them, what they’re doing, or where your devices go — then you don’t need Verizon in your life. Ever.

They cost me my time, my money, my peace of mind, and put my business at risk. If I could give zero...

Might be a great Verizon store for Android fans but 2 staff couldn’t help me with my iPhone. Other locations are truly full service. Avoid this one.

Bigger problem... I came in with a question about Verizon Smart Family, as my hs student is able to get around the time limits I set during school days. I was specific on asking about where she might have accessed a vpn and the most arrogant and condescending sales guy ever who was standing to the side while I actually received helpful info from George (I think), jumped in to lecture me about VPN and how she must have purchased it (she did not) and how they couldn’t tell me anything without her phone and mine in hand (understood-I’m not unreasonable). Left the store simply to get away from rude guy and headed to Apple store for hardware help. I learned this morning from another family WHO HAD SAME EXPERIENCE WITH SMART FAMILY SUBSCRIPTION AND CANCELLED IT that putting the smart family app on kids’ phones adds the VPN. So most understand how to get around limits. That’s a lesson, huh Verizon team?

Javier, I appreciate your template response to my bad review but simple basics of customer service would go a loooooong way with this staff (just the one).

It’s not what you say, it’s how you say it. And as a customer who pays a bunch of $ every month for the honor of your service, I’d like some kindness and less arrogance. Good luck. My money says you’ll close this location...