Indian Boundary YMCA — Local services in Downers Grove

This Placeis a scam they are liars, rude, nasty, and will cheat you they don't care about their customers at all.. My son attended after school care 2 years ago in this place which At that time I was quoted by Devon Williams $205 which I paid after receiving several emails from Devon.. The $205 Devon advised me I would be paying from Jennifer would not change because that was the price I was quoted so stick with that amount.. During the course of those 2 months I was NEVER quoted Anything Different was sent emails from Devon Williams as a reminder about my portion I had to pay which I paid on time. School was out and after school program was over, I kept my membership that was only $58-60 bucks before we moved, and stopped going in August and still was never advised of the made up balance of $350 for after school care fees Jennifer is claiming I owe from backm in 2016 after calling in March of 2018 about rejoining and asking about camp cost and start dates, I asked how I never received anything about a balance I paid on time when my son attended and my membership was auto drafted from my credit card every month, which Jennifer at that time told me it was the end of summer your paperwork was never resubmitted you got lost in the shuffle we were trying to get situated so this is the fee owed because it was end of year and we were trying to get ready for camp and just realize after 2 years this is the balance for your son to attend after school care when he was here, so I asked the emails I was sent about price and quotes also payment reminders were incorrect? Yes, Jennifer said Basically they dropped the ball we didnt notice it 2 years ago, so this is your balance.. I reached out to EVERYONE and constantly I am only being told we'll get back to you we can't find any information on you and never get calls back, was told by Devon and Jennifer weeks ago we're looking into this matter still no calls back, so I called Jennifer yesterday and she was so rude, condescending and nasty to me I asked to speak with someone over them which she tried giving a bogus number.. Sad this place doesnt care and my son is missing out on camp due to an error on their part I had no clue about and they arent doing anything to correct this issue only dodging my calls and Jennifer becoming more and more rude...

They are liar, cheats, and thieves. Be ware even when you follow their procedures. They will still find a way to take. Initially they will promise the world for you. "We will never turn a family away." they will say this, until the day you want to leave. They have now taken $ 200 from me and my family. After discussing with them about the first $100 dollars that I lost, due to procedural issue, I will concede, you win. Not happy about or the way in which it was handled, therefor, I want nothing to do with this organization. Then I went to cancel additional services, due to not being happy as to how my first disagreement was handled my the management. I was told I would receive a $96 refund for services that were partially rendered, and never rendered. I was also told that I should be receiving them quickly, since I canceled the before 45 days had past. However, after having a talk with the little lady with shoulder length reddish hair. (Connie) She tried to keep me as a member, buy offering me additional month membership. Still not happy I told her that I would rather sever my ties with the Indian Boundary YMCA. I do not like their business practices. After severing my ties with this organization over a month ago I'm still waiting for my refund of $96. After calling and trying to settle this multiple times. I find out from staff their that Connie went into the system canceled my refund and wrote notes that I was offered membership as compensation, and that I should not receive a refund. You just can not win with this group, even if you do it their way. Proceed with caution when dealing with this...

Enjoyable with some caveats.

There was a great swim program for our kids for the past 5 years- great teaching staff our kids enjoy and good lessons. However, ostensibly "for competitive reasons" they recently changed the swim scheduling to monthly instead of by session (Spring 1, Spring 2, Summer 1, etc), and if you have to drop for a period of time, you end up waitlisted for the more desirable times. So in order to get and remain in a popular timeslot, you have to be locked in. Not a fan of new system- I thought the old "per-session" scheduling system was actually an advantage over the competition that charges monthly.

Staff is friendly and helpful in my experience. Gym, track, courts, classes are good, sometimes crowded or closed for special events- to be expected. Wish they still had the toddler basketball hoop and still provided basketballs (now it's BYOB) They also gutted a very popular toddlers padded play area, maybe for other uses that I haven't seen. Final gripe is that now First Student uses the middle section of the parking lot for over a dozen of their vehicles, which adds to the restrictions in parking for Y members, especially on weekends when the facility, school across the street, and fields are jam-packed for sports activities.

Edit March 2020: upgraded a star because basketballs are now available, and swimming has proven to be accommodating with...