Jackson Lake Lodge — Local services in Driggs

Jackson Lake Lodge – Beautiful Views, But a Frustrating Stay

Jackson Lake Lodge boasts incredible views of the Tetons, but the overall experience was disappointing—and unfortunately, it impacted the quality of our family trip.

Room & Facility Issues:

No air conditioning or exhaust fan, which made the room stuffy and uncomfortable.

Windows don’t open fully, and there’s no screen door for airflow.

No TV in the room—something families really miss when trying to unwind at night. A simple smart TV with phone mirroring would go a long way.

Outdated design throughout: eight different light switches in one room, an old rotary-style phone, analog room keys, and a bathroom light fixture that looked unfinished.

One light fixture was actually falling out of the ceiling.

No microwave available—even the coffee cart lacked warming options.

Trash cans are tiny, and housekeeping isn’t offered unless you're staying more than two nights.

The room wasn’t very clean, and overall upkeep felt neglected.

Surprisingly, phone booths still exist on the property.

Amenities & Services:

No on-site activities, no bike delivery, and no shuttle services.

Website photos are misleading—likely AI-generated and don’t match the real cottages.

The concierge was friendly, but no real services were provided.

Without a car, you're very limited.

Dining:

Restaurant menu was underwhelming. While the options looked decent, we chose not to spend more money on-site due to our overall dissatisfaction.

Family Experience: Because of all the issues, our family was frustrated throughout the stay. There was constant nagging, and it became clear everyone was having less fun than we had hoped for. What was meant to be a relaxing, scenic getaway turned into a disappointing and stressful experience.

Positives:

Parking was easy.

The views are stunning—but you can enjoy those same views elsewhere in the park without staying here.

Final Thoughts: Jackson Lake Lodge has a great location, but everything else needs serious attention. Until updates are made and the guest experience is improved, it’s hard to recommend—especially for families looking to truly enjoy their time together.

One thing I forgot to mention: at night, the property is extremely dark with virtually no outdoor lighting. It was pitch black walking to the car, and honestly felt unsafe—especially for families with kids. A few path lights would go a long way in making the lodge feel more secure after sunset.

Sorry if this sounds a bit negative, but I don’t sugarcoat things—I just tell...

Let’s start with the positives….the location and the view from their Balcony rooms facing the Tetons…unmatched. You are so close to tons of hiking and other sites. Another positive are the people that work here. Every person we interacted with was wonderful. We loved the coffee cart area in the main lodge. Great coffee. Friendly staff. The diner was the same. Friendly people and the food was great. The brownie dessert is something I will dream about for the foreseeable future. The activities desk has a great company they work with for a scenic raft tour. Enjoyed that immensely.

Now for the negatives….The Mural room will get its own review as it was lacking. Very lacking. Our waitress was the only thing that saved that meal. The hotel rooms are not the most clean and are in need of a major update. Our most expensive night was over $800. That definitely was NOT an $800 a night room. The tub was on a slow drain. I’m sure they would have come to fix it but we just dealt with it as we were busy and back late every day. Just everything needed a good scrubbing. I always check for bed bugs in hotel rooms and I took an extra amount of checking time with this one. It was fine, but I’ve never done such a thorough investigation because it just looked like a place I’d find them. Again, I did not find them our room did not have them. Just want to be clear.

Overall, I give them 3 stars and really their staff and location (see photo) are the only reason it’s not 2. If you’re going to charge high-end hotel/lodge prices you should have rooms that...

We recently stayed at Jackson Hole Lodge and were very pleased with the property itself — the rooms are comfortable, the location is ideal, and the amenities allowed us to enjoy much of what the area has to offer (boat tour on Jackson Lake, float run on the Snake River, etc). The front desk staff were courteous, and we appreciated their help in securing accommodations for us when we arrived.

Unfortunately, our overall experience was impacted by how a reservation issue was handled. We had mistakenly booked our upgraded rooms for the week prior to our arrival, and when we showed up on the correct week, we were listed as a no-show. I acknowledged ownership of the mistake and , frankly, advised them that we had planned our stay to rest up for our daughter’s wedding the upcoming weekend.

Although the team found us new rooms for our current stay — which we are grateful for — the manager declined to transfer our original payment to the current (and less expensive) booking. We were still charged for the original, unused reservation, despite clearly being on property and continuing to make purchases for food, activities, and souvenirs during our stay. In essence, paying twice just doesn’t sit well. Clearly, we weren’t “No-Shows”, just “mistakens”.

While we understand policies are in place, we hoped for a little more understanding and flexibility given the circumstances — especially as potential returning guests who actively support the broader business offerings here. We do hope the lodge will consider more guest-centered solutions...