Georgia United Credit Union - Corporate Office - No public access — Local services in Duluth

UPDATE: I am incredibly delighted to say that GUCU updated the issues with transferring from our GUCU business account to our personal GUCU checking and it works flawlessly and immediately. When you need to pay yourself, it's nice to not have to drive to a branch to do an in-person transfer with deposit slips and waiting for a teller. (The Cumming branch has since relocated to a newly built location and although it is further for us to drive, it's in a better location overall.)

Also, they've added the use of Zelle for paying persons and we haven't used it yet, but it's widely accepted and hopefully much better than P2P.

Still the best rates around when it comes to most loans. We've always gotten great auto loan rates and very affordable gap insurance options with them as well. Easy to pay off the loans, purely online banking, easy deposits with the app, I can transfer money to my teenager instantly. We are very pleased! Thank you GUCU for making this all doable.

ORIGINAL: The only positives were several years ago having great interest rates and lower gap coverage policies. Now, that we have both business and personal accounts with GUCU, we are looking to find services elsewhere. I've not seen such archaic practices and frustrating hurdles at other institutions. Surely we can't be the only frustrated members in our situation who are self-employed and need to pay ourselves from one GUCU business account to a personal GUCU checking account. Why can we not pay ourselves easily with a simple online member transfer from our business checking to our personal checking? My options are to show up in person at a branch, scribble account details on slips and do a cash withdrawal from business checking and then apply that cash deposit to personal checking for instant funds availability. Or, to send a check from the business bill pay to our mailbox, wait for it to arrive, and then mobile deposit it into personal account only to be held for days until the amount can be fully deposited/cleared. These are funds in the SAME institution! I shouldn't have to wait for it to clear when it's moving in the same institution. This is just outdated, unfriendly for members, and antiquated. And the M2M option is misleading because every time I try to transfer from business account using M2M to personal, it says account not valid/found. Is there a reasonable explanation as to why other credit unions and other standard banking institutions do this with zero problems and GUCU cannot? Even the staff at the branch we use are constantly saying how terrible this is and how it doesn't make sense why this isn't easier for members in our situation. When your own employees can't give a good defense other than "paper trail," that's not...

Short Version: They don't understand what customer service means.

Long Version: My father passed away and I was made executor of his will. He had two accounts with Georgia United. I was told to send documentation to the operations department and they would call me as soon as that received it with instructions on how to proceed.

They received those last week, but I've yet to hear anything. I called yesterday, inside of the posted hours, only to be told that I would need to speak to "Operations", but they had closed while I was on hold (apparently, they close half an hour earlier than everyone else at Georgia United).

I called back today and was told that operations does not take calls from customers and the customer service representative refused to transfer me. She told me that I would have to wait until they could "get around to processing your request" but refused to try to find out when that would be.

So here I am in limbo. Did they lose the information? Should I re-send it? If they have it, when will they get to it? No answers. The original person who told me they would be in touch as soon as they received the paperwork was obviously wrong. The person who said I needed to speak to operations was either not aware that they are not allowed to transfer calls to operations or the person who I spoke to today flat out lied.

This type of situation is absolutely unacceptable. Whoever is in charge of customer service should probably be looking for a new job and be replaced with someone who knows that they are doing.

Do yourself a favor and avoid these people...

Update on my last post about the experience I had when applying for a credit card with Georgia United the previous post was under S. Ridley. I received a phone call from the manager Brandon over loan services and he was actually on vacation with all of this happened and he apologized and it was definitely not handled in the correct manner. He took care of me and turned my secure card into a regular visa and refunded the money that had been on hold for several years for that card we also talked about a possible future personal loan. He told me that it was definitely not handled in the proper manner and he would be speaking to his team lead and his team to get them on the same Page and the same Accord as how to provide excellent customer service regardless of the situation. He made me feel like a valued Georgia United customer and promised that his goal was to make me feel that way and to see what he could do to fix the situation and turn it from a negative into a positive he definitely went above and beyond to do that. I appreciate him, Georgia United is lucky to have him and I will continue to do business with them as long as he is there. This had turned into a stressful situation and I'm very happy that he was able to turn that around. Thank you so much to Brandon and I definitely appreciate the excellent customer service that I did get from him to resolve...