Freeman's Appliance — Local services in Duncan

I purchased a used refrigerator from them in March of this year. The guy I bought it from said it would work fine, there was a 30 day warranty, the only thing not covered under the warranty was the water for the ice maker. It made ice, but leaked water so all the ice became one sheet in the tray. No big deal. The real problem came at the end of June. It quit working. The refrigerator wouldn't get cold, and the freezer was just freezing everything on the bottom shelf and everything else was in the freezer was defrosting. We paid them $95 to come out and fix it. The maintenance guy they sent out said that a drain was clogged and it had frozen, so he put a heater on the bag to defrost it. It worked good for about 4 weeks and then the same thing happened again. So I called them back and said, hey it's not working again, same problem. They sent a different guy out and all I saw him do was take apart the freezer and chip the ice off and put it back together. It worked good for almost 3 weeks. Same problem. Called them up and said it wasn't working, again SAME problem. Well they wanted to charge me another $95. Total BS. I wouldn't have to keep calling them up every few weeks if they would;ve just fixed it right the first time. Between original purchase, repair calls, and lost food it ended up costing me around 1000 for a used fridge that didn't work. The 3rd time, the woman that answered the phone was just a b**. I told her I shouldn't have to pay for them to come out and repair the fridge because they haven't repaired it right the first time that I payed for it, they're just doing quick fixes to hurry up and get out. My husband talked to one of the guys that works there, and he said they would send someone out, and would call us back. Well it's been over a week and they have not called back, which is fine because we just had a $1400 Kenmore from Sears delivered today. I would not recommend purchasing from here or asking to have repairs from them. We kept hearing that this was the place to go because of how great they are, but this was not a great experience. Apparently "They have really gone downhill" from what my husband's coworkers...

Horrible experience! Needed my dishwasher fixed and said from the beginning if it’s going to be the price of a new dishwasher or close to just let me know and I’ll buy a new dishwashers. After multiple trips and over 2 months still having issues all to get a bill that I could have just purchased a new dishwasher (which I’m now going to do after this) they “fixed” it and after 2 uses woke up to my kitchen flooded and ANOTHER part needed to be ordered. They were suppose to call me yesterday with an update they didn’t. So I called got a man on the phone I explained my frustration and he said idk I have nothing to do with that do you want me to order the parts or no? Said yes. Called my husband he said no we’ll just buy a new dishwasher and be done with it call and cancel it. Called back and ask to speak to the manager lone behold it’s the SAME man that told me he had nothing to do with the process or...

I purchased a Speed Queen Washer and Dryer less than a year ago from a business in Lawton. That Business is lacking in technicians and Knowledge. I contacted Speed queen to get an alternate authorized repair for my dryer. They gave me this business as a contact for the repair. I called them to schedule a repair and was told, without hesitation, that they would not fix the machine. The reason is that I did not buy from their location and because it is a bit of a drive. This is such a small town attitude. They want all of the perks of selling and making money until it comes time to having to do stuff or put out a little. P#ss poor business! I betcha money they are the first ones to holler...