America's Mattress/Furniture 2 Go — Local services in Dundas

I have hesitated to write this review several times because I genuinely dislike criticizing businesses, but I feel compelled to express my deep dissatisfaction with my recent purchase. After investing a significant amount of $2k on what I believed would be a quality bed, I was dismayed to receive a completely different model (both the mattress and the bed frame are not what I ordered) that not only fails to meet my expectations but also does not even fit the mattress properly. The result is about four feet of extra space at the bottom of the bed, which is not only aesthetically unpleasing but also impractical.

This situation has led to a series of ongoing issues that have made my experience even more frustrating. For instance, my cat, who is accustomed to jumping onto the bed from the bottom, has gotten stuck multiple times while attempting to make the leap. This has not only caused distress for my pet but has also added to my overall dissatisfaction with the product. Which is exactly why I know this isn't the right product. I would've seen that in the store and wouldn't been turned off from buying the entire thing. Furthermore, the sheets and mattress pad I purchased to go along with the bed constantly slip off, creating an unsanitary situation that I find unacceptable. It’s incredibly frustrating to have to constantly readjust the bedding, which detracts from the comfort and enjoyment of my sleeping space.

To add to my disappointment, I specifically ordered a bed frame/bed that allows for adjustable positioning due to my husband's health needs and disability needs. This feature was crucial for us, as it would provide him with the necessary support and comfort. However, due to our inability to pick it up immediately due to unforseen circumstances, the frame was sold to someone else, leaving us without the essential support we had planned for. Which is why I know this isn't the right bed nor bed frame. The store owner even apologized for this and said a new one was coming for us and we can borrow another bed. So I was assuming that the right one was coming. But it never ever did. A different mattress was replaced but again it wasn't the one we purchased. Neither was the bed frame. This has compounded our frustrations and left us feeling neglected as customers.

Overall, I am extremely disappointed with both the bed and the frame. The entire experience has been far from what I expected when I made such a significant investment. I had hoped for a seamless transition into a new sleeping arrangement, but instead, I find myself dealing with a series of inconveniences and unmet needs. I sincerely hope that this feedback will be taken seriously, as I would not want others to go through a similar experience. I would just give this away and reuse our smaller sized bed. But they hauled our other smaller queen size bed away when they brought over the...

I can’t recommend this place enough!! Buying a mattress is a big decision and we were nervous about which style and firmness we wanted when we upgraded our bed. When we went inside we were greeted immediately and the owner, Gerry, was so kind. He explained all the different options and knew a lot about the science behind which mattress is best for different sleeping positions. They had dozens of mattresses to try in store and we fell in love with one instantly. When we came for pickup Nancy was there and was equally as kind and helpful. We have had our mattress for 3 weeks now and I have no idea how we survived so long without it. If you are looking for the best sleep of your life, definitely...

Great customer service and they really value customer satisfaction! Highly recommend! I will definitely be going back with my future furniture needs!

Went there yesterday in search of a box spring. They had several options and the price was much cheaper than their competitors for the item we purchased. Their other products pricing was very competitive!

When we got the box home we noticed that the product was damaged by the manufacturer. We called them back and they were willing to go to great lengths to make it right. We ended up going back in and they were able to replace the part that was broke. She even felt so bad about the inconvenience that she gave us a free set of very...