The DukeCard Office — Local services in Durham

Guaranteed to be the most painful ID badge experience possible. They won’t let you in the building without an appointment, even when there are no people waiting inside. They had us stand outside talking with them through the intercom until we downloaded an app to schedule an appointment, when we had one for 15 minutes prior which we tried to notify them we were running late for because of parking one mile away. Staff was unhelpful. This could be a simple process, but it’s made incredibly difficult by their unnecessarily...

The man working in there today (6/4/2020) was so kind and helpful. He invited me into the air conditioning even though they were closed except for appointments (which I did not have). He then told me how I could download the app to have my card on my phone, and pulled up my account and realized I needed to go to the medical center services office. He gave me excellent directions and a map. He was an angel when I was hot confused and lost. I...

Even though I made an appointment, I had to call the office again and again at the door. They made me waiting for a long time outside. The office didn't consider visitor's inconvenience at all, I thought. It was the worst disappointing...