Rent-A-Center — Local services in East Franklin Township

So my 1st experience with this store was WONDERFUL and up until 2 weeks ago I would have given 5 starts. I returned my appliances (without a problem) because I got my own and received an email telling me I had $275 credit... GREAT! My husband and I went to rent a gaming system and it was close to closing time; however the man working said it was ok and began processing things for us.... out of no where he became very disgruntled. Complaining about the company, how he still had a driver out at closing time, how the store manager we dealt with before (who was wonderful) disappeared, and then began to talk about life problems. We were patient and chatted with him while he was (we thought) processing our new agreement. At exactly 6pm he tells us he has to verify all my information (even though I'm an existing customer) and he'll call me when we can pick up our merchandise.... Frustrated because he could have told us we wouldn't be able to take it home today but we said ok and left. I call the following day to find out when we may be able to pick up our item as I have a hectic work schedule and as soon as I stated my name, the same man from the night before gets aggravated and loudly states "I told you I would call when you can come I didn't get to it yet" and hangs up on me. At this point I'm mad. Im sorry you don't like your job but you DO NOT get to talk to customers like that! I then call corporate and Im assured the district manager of that store would call me within 72 hours and it's been 11 days and nothing. I did however receive an email giving me 2 weeks free for...

Very friendly kind and helpful at first then over my rental agreement time my supposedly new washer breaks down takes me a week to get an appointment to come out and look at it then they give me a loaner to use this is in October 2024 I never hear anything keep calling getting the same response I'll have some one call you. Never did call me back with any updates then when I finally did get to talk to someone they had no idea what I was talking about she thought they just switched my washer out so she had to get it straightened out. Then she calls me back to tell me she found my washer and they would have some one come look at it. I ended up not getting my washer back til January 2025 and then when I did get it back the inside tub was all rusted😡I had to call back up and was told to try vinegar and baking soda to get it out which didn't work she said they never thought to look inside it. I said why should I have to clean it when its there responsibility then she offers me 90 dollars off if i keep it that way i said no so long story short I ended up with the loaner washer! I will never do business with them again u pay all that money on over priced cheap ass shit and they can't even repair it in a timely manor like the agreement states! It was nothing but a headache. I paid my agreement off early and I will never recommend anyone do business with them. I never missed a payment and they couldn't even hold up there end of...

My dad tried to rent a bed threw them fillies out the paperwork they said would call in a day they didn’t called them they did the paperwork again said would call back they didn’t called them again they tried to say the phone numbers he gave for his job and landlord were wrong which is absolutely a lie as he has worked same place for 15 years so definitely has the number to the place not to mention it’s in his phone said the number to his landlord was to a country club has rented same place for 6 years and has to call the land lord every month to pay the rent so no mistake the numbers were right Renee was very rude. Thank god for AARONS 1 hr later bed was purchased and being delivered this evening with no hassle I recommend the competition which would be Aaron’s over these...