I will start by saying that I have been frequenting Berkley for a few years now. It's been nice having a liquor store nearby with a decent selection of craft beers, wine, and whiskey.
There has recently been a well known nationwide shortage of Blanton's bourbon (which has been my favorite for years). When the shortage started, I asked one of the managers at Berkley (and a couple of other liquor stores in the area) if there is a list that they keep so customers can reserve a bottle. Understandably, each store said that they can't do that and it's first-come-first-serve. This is completely fair, so I just kept casually checking in with them.
Just last week, I asked if they had any Blanton's delivered. They said yes, and pointed at a bottle under one of the cash registers, but then reluctantly said that I couldn't buy it. When I asked why, they said that the owner was saving it for himself (or for a friend of his).
This, of course, is unacceptable.
The bottle was there for all customers to see but not purchase because the owner, who has an obvious advantage over his customers, wanted it for himself. This is a terrible way to run a business and is indicative of the mentality that they have for their customers.
I would highly recommend going to Super Buy Rite in Mantua (next to the Shop Rite) for your liquor needs as they have a better all around selection and don't have...
Read moreMy husband bought an empty cigar box on March 6th morning, and wait for his friend to pick him up at the entrance. Just few minutes, the store manager (the elderly and wear with glasses) told him that he cannot wait at the entrance and ruined him to leave and said "You are not allowed to enter the store, you have to leave the store now!" Even though he told him he may buy something liquor later, but the store manager still insisted and not allowed him to entry again.
He felt disappointed and fluctuated who confronted the customer like this nowadays.
I am not sure that because he a Asian guy and they are unwilling to do business with him even though my husband had just bought the cigar box for couples minutes ago. Do you think this incident can be treated as racist?
P.S. the outdoor temperature on March 6th morning around 50...
Read moreGood store overall if you want the usual, normal, or stocked items that any other liquor store carries. I went here beings they are new and bought a few items. I returned later to see if they could order a bottle of cognac not stocked, I havent found it stocked in any store in the area truthfully. The salesperson took my name and number told me he would check with the vendor and let me know the pricing, but he never got back to me to say sorry we cant get it or sure we can get it. Note to establishment: if you wanna be considered premier or look to earn new customers you have to seperate yourself from the same ol' same ol'. I live 1 mile from this store but will continue to travel 9 miles to use the store I have become fond of because what you want, they get, no...
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