Forever Flowers and Design — Local services in East Lansdowne

I ordered 3 arrangements to the same address on February 10th to be sent on February13th(less than a mile). 1 came at 9 in the morning, the other at 2pm, then I begun receiving emails from the site that the 3rd arrangement was delivered. Upon receiving the 1st email I called and was met with rudeness, telling me that my flowers were indeed sent. They were not. So after I HAD to convince her with my information and facts she then told me that I should disregard that email saying they've been delivered because they were still on their way. 7:01 pm I received another delivered email I ran to the door of course no flowers. I went and checked neighbors steps and everything, nothing. I called the number back, "too late" for an answer. So my fiancée called the number that called and delivered his flowers (the one's from 9am) to see if it was another company number. Unfortunately it wasn't, but the guy told my fiance that he would tell his boss the issue when he got in at 8:30am. So now it's 10:am on February 14th, the day after my flowers were to be delivered. Nothing here still. No missed calls or emails. So I call back and was told "Oop we do have them when the driver gets back I'll have them sent " I said ok, we hung up but that just upset me more. So to calm me my fiance calls to just check on the time frame, and is immediately met with extreme rudeness. 2 women ended up getting on the phone the 1st 1 was from the 13th who told me it was still coming, and the second one was more mature in tone,but nasty just the same. I had to take the phone from my fiance to inform her that her employee had said some things she obviously didn't have knowledge of ( The customer is ALWAYS right)they lied since yesterday (the 13th) and they lied today (the 14th) 1st saying they had it, saying it was on the truck, let me put you on hold to call the driver, to them personally pulling up and dropping off my now wilted yellow roses (THAT THEY BOTH SAID WAS OUT ON THE "TRUCK") that I'm sure were beautiful and vibrant YESTERDAY, the 13th the day they were supposed to come. It's just bad business asking us "well what do you want me to do?!" When it should have been " Listen, this is what I can do for you ,e.t.c" when you spend a good amount of money (4 arrangements in total to be delivered 3 to the same address 1 to an address in Philadelphia)with a business( a BLACK OWNEDbusiness which I truly wanted to support it's FEBRUARY, OUR MONTH)and they MESS up THEY repair it so that they don't lose that customer =money. It was overall...

I had a funeral emergency and needed a casket spray asap! I was under a lot of stress and frustration at the time. I called 5 other florists in the area and none were able to help me out. Helene understood what my family was going through (as the other 5 florists did not) and worked with my budget and created a beautiful and large casket spray for my mother n law within 2 days. This usually DOES NOT HAPPEN, but Helene somehow made it happen. She was so personable, professional, courteous, and understanding of our situation. She put my family and I at ease. At the end of the day, she just wanted to help a family through a difficult time. This is what I call professionalism and customer service. In situations like these, this is how a family should be treated. No need to go through any mainline floral shops or floral shops anywhere else. I would highly recommend her to anyone around the Greater Philadelphia area. She comes with over 20 years experience, you can't get any better than that, I definitely will be coming back for all of my future floral needs. Thank you again...

The best flower boutique ever. This place is a one stop shop. The flowers are fresh and will last a week or more if you follow Helene's directions on how to care for them. They do flowers for all occasions, fruit,candy and snack baskets . At Forever Flowers and Design you can get full service for weddings (jewelry, make up, skin care, perfumes, bubble bath, body wash, soaps and some all natural products). Top of the line products are sold at this shop such as (Lollia, Naked Bee, Primal, The Cottage Greenhouse and Mary Kay). The Owner, Helene has a saying (nothing but the best for her customers). If your looking for a Caterer or if you need a cake(s) or other pastries she will give you a referral to help make your affair a...