Computer Works — Local services in Easthampton

I brought my Xbox in on May 13th and was told it would take 7-10 days to get the parts and fix the broken port. Those 7-10 days turned into weeks with absolutely no communication. After 3 weeks, I call and ask what’s going on. They tell me the first port change didn’t work and they’re trying it again. Okay, cool, then call me and tell me that. Now it is over a month since I got my Xbox and I’m told I can pick it up Saturday and they close at 7. I pull up to the store and they’re closed and the sign says “Saturday: 10-5”. So now I have to wait until Monday to get the device. They open at 10, I get there and they are closed once again. I go to their cafe next door and am told they open at 11 now. It took me six trips to and from computer works to finally get my Xbox. I do not recommend this company for anyone. Do not waste your time and just take your electronics to Northampton.

Edit: I was told you purposely order 2 ports because sometimes the first one doesn’t work, not that you had to order and get shipped another port. I was also the person who called when my console was taking longer than expected, where then you called me back and told me about the port. I arrived at your establishment at 5:15 on Saturday after being told you close at 7. There were no signs saying you’d be back. There was just a closed sign with a clock depicting 10am is when you’d be back. The sign next to the door that said the hours clearly showed “Saturday: 10-5”. When I came in this morning, the person next door said computer works now opens at 11 because of short staff, not just today because of a delay. You never initiated the phone calls and never updated me. A phone call...

I had a wonderful experience here. The service was remarkable, they knew what they were doing, and they saved me from getting really ripped off. For the backstory, the power button on my laptop suddenly stopped working. I initially brought my computer to Best Buy's Geek squad because I was unaware of Computer Works. At Best Buy I waited for half and hour, only to have my computer taken into a back room buy some guy for 20 minutes while I waited. When it was brought back to me I was told there was a problem with my motherboard, my charger had stopped working, and that it would be $300-400 dollars to repair it and additional fees for them to transfer my data "so why not just get a new computer". Hearing this I became extremely mad and told him that I would have to think about it. After a brief google search I found Computer Works. I brought my computer there, told them the problem I was having with my power button, and what I had been told to me at Best Buy. They were very encouraging and told me they would look at my computer and have it back to me the next day. I was called later that night saying the issue with my button had been fixed, my motherboard and charger were fine, and that I could come in tomorrow to pick up my computer (on a Sunday no less!). I paid a very fair price for everything (less than $50) and got much better service. They took the time to explain what the issue with my button had been and really helped me. From now on I will be coming here with all of my computer needs instead of Best Buy, and so...

I had called for an appointment and had one scheduled. The man I spoke to told me he could help remove the viruses from my son's computer and teach him how to prevent getting viruses. When we showed up, the man behind the counter was not able to help us and said there were two other guys who we probably made the appointment with. I asked him to call those people and see if they were coming. No one responded back to him. He tried his best to help my son and we waited for 35 minutes. One of the other "guys" showed up and also didn't know anything about our appointment. He said we should leave the computer and it would cost $99 to remove the viruses. When I asked him how we could prevent viruses in the future, he said, "Be careful." I explained that my son didn't know how to "be careful" and asked if he could explain that. He could't and just said that you learn from experience. I was thoroughly unimpressed with my experience at this store. It also shared a space with someone who sells candles and the small was very strong. Not organized and...