Jay's Automotive — Local services in Eaton

I brought my Chevy Cruze in awhile ago, probably like over 6 months at this point. Long story short, a year prior to that they replaced my AC system for well over $3,000 took it back to them after the AC stopped working because I figured it may be covered by warranty, but the warranty had expired because I drive the car a lot and exceeded the mileage limit. Turns out the AC stopped working due to a wire that needed spliced back together. I was in the waiting room for the entire time of diagnosing and fixing the vehicle which was under an hour and a half. They charged me for both their inspection fee and labor to fix the wire which was just under $400. Which seems a little rude to me considering I paid a lot of money for the original AC install to begin with, and I took it back to them to let them make it right. I think they were probably just mad that I straight up told them to their face if it's not covered under warranty I'll just take it too my other shop because Jay's charges way too much in my opinion especially being a small town shop. But when they said it was just a wire that needed fixed I figured I guess just do that since it's already there patch it up get it working instead of not having AC for another couple weeks while scheduling another shop. But usually in easy case fixes like that a good shop will waive their inspection fee if the customer agrees to the repair being done which they did not do. And I'm not the kind of guy that's going to make a scene or complain at the counter over the bill so I just paid it and left. I let businesses prove who they are and how they want to handle their business, and then I just don't go back and I usually don't leave reviews, I was on the fence about this one but still months down the road I think about it and it really makes me angry that a shop is going to charge me almost $400 to splice a wire, after I already paid them over 3k dollars for the AC to be installed, and they should've routed that wire better so it didn't become compromised but that's a different story I guess. Over the years a lot of my family has gone to Jays I've gone to Jays we've taken business vehicles to Jays and we've all come to the conclusion it's just too expensive. I personally have 5 vehicles and won't be returning with any of them I'll drive the extra 30 miles into Fort Collins and waste my time there. I'm only giving them 3 stars because generally the work they do is good and work I have had done doesn't need re-done. But that's the thing, they're going to charge you for that and they're charging a premium. They don't care if it's splicing a wire or a changing a head gasket pay them $150+ an hour or whatever it is in labor. And I understand businesses have to make money and pay their employees these past couple years have been what they are but you shouldn't lose touch of what makes you a successful business and that's your customers. You fix a wire for a cheap price set that good customer relationship and when my transmission blows I give you a bunch of money fixing that because I trust you. That's why I go to my other shop now, I took my car in there for an oil change and inspection on where it's leaking oil, they figured out it was the oil filter housing and cleaned it up, drove it, checked it, drove it again checked it then gave it back to me and didn't charge for the inspection because it was already being paid for by the oil change. Now I can trust them to not nickel and dime me and take all of my vehicles there.

But maybe Jays doesn't like me and my business I don't care I pay my bills the moment they're due I don't need financing I don't need discounts I don't need special rates but what I need from a shop is to be able to trust them that I can pay the bill without even looking at a receipt or work order because I know they're not screwing me, and Jays unfortunately failed that test and I don't give my trust back easily. So I hope double charging me for splicing a wire was worth the thousands of dollars I'd have spent at your shop in the coming years and...

First off I need to say I NEVER write reviews but I have to make an exception for Jay's Automotive. While making a road trip I had a tire go bad and used the spare mounted under my truck then put the bad tire back in the spare position After finding a new tire to replace the bad tire I needed to find someone who could mount and balance the new tire. As I was driving through Eaton Colorado my GPS located Jay's Automotive and I decided to ask if they could swap out the bad tire. I pulled into Jay's Automotive parking lot it was nearly packed. The vehicles in parking lot didnt look like they had been sitting there long and figured it must be a very popular place to get work done. As soon as I walked inside I noticed how clean it was. It looked like a fancy car dealership. I was greeted by Carson then explained what I needed. I was barely able to ask him if they could swap the tire out and he had one of the guys headed outside to get it done. I walked outside to show him what I wanted and they pulled it into the shop and started working on it right away. I used the very clean restroom to wash my hands then sat down on the couch in the waiting area. A few mins later they pulled my truck out and told me it wss all done, handed me the keys to my truck and Carson said they weren't going to charge me anything. I had contact with two guys at Jay's Automotive and they were extremely polite and were super efficient. Now I know why the parking lot was packed. When you do this for complete strangers they will recommend friends and family to use Jay's Automotive in Eaton. I highly recommend Jay's Automotive. Ya gotta love American...

2nd time to jays, made an appointment and car is amazing, engine purrs and no oil leaks, new calipers and rotor.. mmhm my favorite place to take my car:) this company is perfect ^^ (busy place but if you have a big job or want a 10 second car, they got this!!)

previously, 4 months ago: a sudden cold snap hit my area and i thought that was the only issue; i needed a new battery but an audi needs programming too. so i had it towed into them and since i bought the car recently, i thought ok, while its there, make sure its 100% safe and make sure the timing belt is replaced.

they did all of the above, of course,and called me every time before they did anything else to fix all of the repairs needed. it turned out that the entire suspension needed replaced as well, brake lines were in terrible condition, and a few smaller things.. they potentially saved my and others lives three times or more by catching issues i had no knowledge of until they found them..

ive taken my car to jays before.

(they even returned my car in my driveway after finishing. was it expensive? yes. it would have been much more at any other mechanic, so please keep that in mind.. i set a budget for repairs and they did everything they could to keep it around that budget.)

definitely, i recommend jays. they are communicative, reliable, perceptive, respectful, and...