Nine Tails Smoke Shop LLC — Local services in Edinburg

I used to like coming here and the staff always seemed nice, but this last experience completely ruined it for me. I bought a disposable yesterday, got home, and it didn’t work at all—completely defective. I even tried charging it, but these products are supposed to come ready to use.

When I came back today to exchange it, they refused. What makes this worse is that you can’t even test their THC products in-store—so how are customers supposed to know if what they bought actually works? Most smoke/vape shops at least offer a 24-hour exchange if something is defective, but not here. On top of that, I was told once you step out of the store, they “can’t help you.”

They sold me a product I couldn’t try, it didn’t work from the start, and then they left me stuck with it. That’s not customer service, that’s a scam. Save yourself the headache and go literally anywhere else. Plenty of shops value customers, this one...

I had an excellent experience at the vape shop thanks to Natalie. From the moment I walked in, she was welcoming, knowledgeable, and genuinely helpful. She took the time to understand what I was looking for and offered great recommendations without being pushy. Natalie clearly knows her products inside and out, and her friendly attitude made the entire visit enjoyable. It’s rare to find someone who combines great customer service with deep product knowledge—Natalie is definitely a standout. I’ll definitely be coming back, and it’s largely because of the awesome service...

Natalie is just a cool chic. 🥰 Natalie makes Nine Tails worth the drive there. She is aware of the products she's working with. She knows details and will assist you in anything you need. She'll give you a good explanation about the product you are interested in so that you can understand what it is you are buying especially new buyers. I'm thankful for her service ❤️ keep up the good Nat. We need ppl like you to...